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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers frequently praise the fast shipping times and appreciate the smooth purchasing process along with helpful communication. Many consumers highlight that the travel sleep system is exceptionally compact, well constructed, and provides wonderful comfort during long flights. However, some reviewers were not happy with delivery delays and received items that looked completely different from the website description. A few other people also felt that the general fit was restrictive or incompatible with certain airplane headrest designs. Some customers additionally mentioned difficulties with return responses and straps pulling away during initial use.

What people talk about most

Product

Customers had ambiguous experiences with product, noting that while the compact design and padding provided... See more

User experience

Consumers find user experience to be positive, highlighting a tidy package that is easy to attach to a seat... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced very quick... See more

Order

Reviewers express mixed feelings regarding their order experiences, often highlighting easy navigation and... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the well-constructed design,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered this in what I thought was sufficient time specifically for an overnight flight. It didn’t arrive until the day after we left. The Avernio team was very responsive and I ended up settling f... See more

Rated 4 out of 5 stars

I purchased the airline sleep system but have not had a chance to use it yet but the purchase and arrival was quick and great communication thanks.

Rated 4 out of 5 stars

I like the travel pillow. However, the first time I tried to attach the pillow to the airplane seat the straps pulled away. I re-sewed them and hope that they stay . Also, I have no idea how to u... See more

Rated 5 out of 5 stars

I ordered the Avernio airplane sleep system and it's just what I needed. I've traveled extensively over the years and no matter the neck pillows I've tried, nothing was ever comfortable enough to enab... See more


Company details


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4.1

Great

TrustScore 4 out of 5

87 reviews

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No history of asking for reviews

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4.1

All reviews

(87)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It missed the mark on so many levels.

I ordered because it offered delivery by 16 October, then changed to 17 October. THEN CHANGED AGAIN TO 20 OCTOBER. I flew out on Sunday 18 October. I returned on Monday 26 October and the parcel was waiting for me.
I opened it and the product looks nothing like what was offered and it does not fit, there is no packaging, just not what I expected and definitely not on time as it missed my flight. I want to return it please but I cannot find any return details. Can you PLEASE provide return details?

October 17, 2026
Unprompted review
Rated 5 out of 5 stars

Game changer!!

Tried it out on my car headrest & can tell this is going to be a game changer on my next flight. Heading to Amsterdam in Economy Premier. Extra leg room but nothing to help me sleep on the 12 hr flight. This is going to be a much needed addition to travel!!

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service.

Customer service.
Though not tried it yet. Need to see video of how to trial the product at home before boarding the plane.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was treated like a person

I was treated like a person. The staff member was considered, honest and attentive to my concerns.Too bad I never received the item which i originally ordered, the airplane pillow.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

I love these products

I love these products. They make long haul flights more comfortable especially as I have many health problems and my back and neck get quite sore. It's great to arrive feeling rested and lot less sore. Thank you.

September 10, 2026
Unprompted review
Rated 4 out of 5 stars

Test run

While I haven’t been on an airplane yet, I have tested the system out and it appears to be very comfortable.

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Avernio vs off-brand

I first purchased an off brand similar product that kinda worked but left me frustrated with the fit, buckles, poorly made item. I caught few winks but… Then I got the Avernio. Tidy little package all zips together for travel, light weight, easy to attach to seat headrest, the padded eye mask was super comfortable and for the first time in years, managed to sleep the entire flight in a rather tight space economy seat! Thank you!!

October 22, 2026
Unprompted review
Rated 1 out of 5 stars

I found this product to be substandard

I found this product to be substandard. While the idea is great, the clip on to the airplane headrest was not easily adjustable and was extremely uncomfortable and the sleep mask part feltlike cardboard. It pushed on my nose bridge and left marks on my face and I could not find a comfortable position to sleep in. The company's customer service is terrible. I have reached out 3 times and got no response so while they offer a "refund policy ", the timeline of it is impossible as you do not get a response.

October 22, 2026
Unprompted review

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