Auto Reisen 🚗 Reviews 

15,093
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff, the smooth pickup and drop-off process, and the very reasonable, all-inclusive prices with no unexpected extra fees. Travelers also appreciate the clean, well-maintained condition of the cars, noting that the vehicles are reliable and perfect for their holiday needs. Some reviewers were not happy with minor vehicle imperfections, mentioning occasional exterior scratches, slightly older car models compared to other providers, or insufficient fuel upon arrival. People also noted that vehicles can occasionally show signs of previous use, though these minor issues do not overshadow the overall positive rental experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly, polite staff and a... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning reasonable rates and the complete... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and friendly throughout the booking, collection,... See more

Product

Customers had positive experiences with product, often noting that the cars were clean, well-maintained, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the vehicles are well maintained... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy straight forward online booking. Very good/helpful staff at collection kiosk. No hidden charges. No credit card deposits. Good clean condition of car, reasonable priced. No hassle return. Wil... See more

Rated 5 out of 5 stars

Everything was absolutely perfect. Very simple pick up and drop off process. Car was exactly what we booed and was in perfect condition and also was very light on fuel. Unlimited miles and no deposi... See more

Rated 5 out of 5 stars

The staff at Fuerteventura Airport were again very helpful and the personal service was, as usual, friendly and polite. We were handed over a Dacia Stepway, which is of course a cheap model, but sti... See more

Rated 5 out of 5 stars

Great service from start to end. Easy pick up at Fuerteventura airport, (no queues :) ). Good car at excellent price. Easy drop off when finished. Overall a very easy and hassle free experience. Used... See more


Company details

  1. Car Rental Agency

Information provided by various external sources

LOS EMAIL DE RESERVAS: reservas@autoreisen.es bookings@autoreisen.es buchungs@autoreisen.es


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,093)

5,486 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient service

Very efficient service, super quick when we arrived, same at handover . Staff extremely pleasant. Our first time with them but will definitely choose them again .

September 5, 2026
Rated 5 out of 5 stars

The vehicle rental experience was 100% positive

The vehicle rental experience was 100% positive. The car matched my order, and the pick-up went smoothly—with 4 customer service staff members on hand, the whole process took only 10–15 minutes, including the wait time. Vehicle drop-off was lightning-fast, with minimal paperwork, and most importantly—no hidden costs whatsoever. Thank you very much for your service, and I highly recommend you.

September 5, 2026
Rated 5 out of 5 stars

Great

Great. We were not forced into taking yet more insurance and they didn’t go over the car with a magnifying glass after !!

September 5, 2026
Rated 5 out of 5 stars

Everything fine

Everything was fine. Once that you have a reservation, it is very quick to get the key of the car. And it is even simpler to give back it once you have ended your booking time. For me it was the second time that I have used Autoreisen

July 29, 2026
Rated 3 out of 5 stars

The booking process was good

The booking process was good. On collection at the airport, the car display an error warning. I spoke to the staff and they asked me to ignore the warning. Not a best start to the hire.
The car was adequate on a flat roads, but was the clutch would slip on inclined roads.
I had to cancel my drive to Anaga Rural.
The staff were polite and listened but were not able to answer my concerns.

September 2, 2026
Rated 4 out of 5 stars

Really impressed with Auto Reisen…

Really impressed with Auto Reisen overall.

Booking online was extremely straightforward and came to less than £300 for 11 nights, which felt like excellent value. Even better, no deposit was taken for the reservation – a refreshingly customer-friendly approach compared with many car hire companies.

My only disappointment was the vehicle substitution. We specifically booked a Hyundai i30 but were given a Renault Captur, which didn't feel like a particularly equivalent replacement for what we'd chosen. That said, the car itself was absolutely fine throughout the holiday.

The service at Lanzarote Airport was incredibly friendly and everything was simple and hassle-free.

Overall, a really well-run, customer-focused car hire company. Despite the vehicle substitution, I'd happily use Auto Reisen again.

August 27, 2026
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