Autohopper Reviews 

456
TrustScore 4.5 out of 5

4.4

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Company details

  1. Car Rental Agency
  2. Truck Rental Agency
  3. Van Rental Agency

Written by the company

Autohopper is de no-nonsense autoverhuurder van Nederland. Ben je op zoek naar een nieuwe, luxe huurauto of bestelbus? Wij kenmerken ons door onze duidelijke prijzen en voorwaarden. Je weet bij ons altijd waar je aan toe bent. Met meer dan 130 vestigingen is Autohopper de autoverhuurder met het grootste aantal vestigingen in Nederland. Er is dus altijd wel een Autohopper bij jou om de hoek. Auto huren? Ga dan hophop, naar Autohopper!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(456)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

Got robbed of 500 euro

Very very bad service, rented a car from 18/03 to 24/03 and as of today i have not received my deposit of 500 euros back (got an e-mail that said they do not know if it will be paid back)
I will probably lose it because autohopper will not take responsability
NEVER AGAIN

March 24, 2026
Unprompted review
Autohopper logo

Reply from Autohopper

Hi Alex,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the deposit and the uncertainty surrounding the refund. The deposit process can sometimes take longer depending on the situation and processing times, but we agree that clear communication is very important. We take your comments seriously and will review this internally.

Team Autohopper

Rated 5 out of 5 stars

Top auto

Top auto, service en soepel verloop!

October 25, 2025
Autohopper logo

Reply from Autohopper

Hi Dennus,

Wat fijn om te horen, graag tot een volgende keer!

Met vriendelijke groet,

Team Autohopper

Rated 5 out of 5 stars

I needed a big van in a real hurry

I needed a big van in a real hurry, as I was moving house that very same day.

They were ready to help me in a friendly and professional manner. And sorted me out with a moving vehicle within 20 minutes!

The van itself was in perfect condition, and we had no trouble :)

Great service as I've come to expect from an Autohopper location!

February 24, 2025
Unprompted review
Autohopper logo

Reply from Autohopper

Hi David,

How nice that they were able to help you so quickly, that makes us happy!

Team Autohopper

Rated 5 out of 5 stars

Easy, fast and professional

The whole process of renting to literally minutes. The car was very well speced and very clean for a small car. The price is pretty attractive as well.

December 27, 2024
Autohopper logo

Reply from Autohopper

Hi Anton,

We are pleased to read that the rental experience was to your liking. Thank you for leaving this positive review.

Team Autohopper

Rated 5 out of 5 stars

Cheap

Cheap, simple and efficient.

December 27, 2024
Autohopper logo

Reply from Autohopper

Goodmorning,

Thank you for leaving this review. We are pleased to read that the experience was positive.

Team Autohopper

Rated 5 out of 5 stars

Great experience

Great experience, flexible checkout and really nice price! I highly recommend use autohopper

December 14, 2024
Unprompted review
Autohopper logo

Reply from Autohopper

Hi Diogo,

Thank you for your review!

Team Autohopper

Rated 5 out of 5 stars

quick and easy

quickly done, the price is for 24h, easy return with drop-off key and nice personnel

December 6, 2024
Unprompted review
Autohopper logo

Reply from Autohopper

Hi Monika,

Thank you for choosing Autohopper!

Team Autohopper

Rated 1 out of 5 stars

350 euro for a scratch on the wooden floor of moving van

The worst car rental experience ever.

I have rented cars in many countries, from Montenegro to Thailand, and I have never had any problems. I certainly didn’t expect such a scam in the Netherlands.

I rented a van for a day to move some items. Everything was fine, and I returned the van. However, the next morning, I received an invoice with a €350 penalty for a scratch on the wooden floor of the cargo van. When I asked how they came up with that amount, they said it was because they needed to take the van out of service for a couple of days for repairs. Are you serious? I’m sure they won’t even send it for repair!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Truely a no nonsense car rental.

When Autohopper said they don't do nonsense, they truly meant it! I recently arranged a 20 cubic meter van for a drive within the EU, and the entire experience was incredibly smooth and stress-free.

Sky in Zaltbommel offered me a competitive package, and I was sold. The van was clean, well-maintained, and everything worked perfectly. The communication was clear and flexible, making the whole process even more comfortable.

After I returned the van and dropped the keys off after hours, the vehicle was inspected, and I received my deposit back without any tricks or hidden charges.

I highly recommend Autohopper - Zaltbommel for their honesty, reliability, and exceptional service!

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

This company must be closed

This company must be closed, because they are cheating with the customers. Taking deposits from credit cards and not responding. Never ever use their service.

April 1, 2024
Unprompted review
Autohopper logo

Reply from Autohopper

Good morning,

We would like to know at which location you have rented this car. With this knowledge we can improve our services to the customers.

Also, we didn't claimed this profile on Trustpilot, which we now have done. Therefore we could not reply in time. We are very sorry for this.

If you would like to rent a car in the future, you can always contact us for more information.

Kind regards,

Team Autohopper

Rated 1 out of 5 stars

I made the mistake of renting a car

I made the mistake of renting a car from this company (Autohopper) during a planned trip to the Netherlands. Of course, we do not know whether other local representatives of the company have the same understanding, but the general perspective of the company seems to be this. They have a business discipline that is completely far from serious. They open their workplace after the customer in the morning and naturally deliver the vehicle late. They are left helpless in unexpected situations because they do not have enough vehicles. There are provisions in their contracts that contradict customer opinions, but they verbally say there is no problem. When a problem arises, you cannot find anyone to contact. This is an exact portrait of the local representative at Croy 47, Eindhoven. I never recommend anyone to rent a car from them.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

I've tried to book a car but I stuck…

I've tried to book a car but I stuck with invalid ZIP code. I have sent an question how to proceed in a contact for but I still have no an answer.
Probably this company has been created for Netherland residents only. All other EU or not EU residents are not welcome to book a car from this company.

April 26, 2023
Unprompted review
Show reviews in all languages. (456 reviews)

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