They are not trustworthly, I filled a complain against 12play casino and they rejected it without real reason, which means they support casinos that scam or cheat on their customers! Do not trust... See more
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Quite simply put, if it wasn’t for AskGamblers.com I would have had Zero recourse & Absolutely no means of contacting let alone holding the casino in question accountable for My specific problem & or... See more
Company replied
I’ve been browsing Casinorealm.online for a few days now, and I'm quite impressed by how clearly they explain the different casino games and their mechanics. The layout is clean, and it's easy to find... See more
Company replied
Askablers you are the best! I can't give a single negative review on your platform! I shouldn't offend anyone! Especially if you write the whole truth! Like the C-profile categorization, when the syst... See more
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Company details
Written by the company
AskGamblers provides players with a unique complaints system that helps them resolve any issues they may have with an online casino and get their money back. The site uses an advanced casino ranking algorithm to rate casinos and provide players with accurate information.
Contact info
Breach of guidelines
They are not trustworthly
They are not trustworthly, I filled a complain against 12play casino and they rejected it without real reason, which means they support casinos that scam or cheat on their customers!
Do not trust askgamblers! I believe they are funded by affiliated casinos, it looks like money can buy everything.
Keep rejecting my complaint and reviews about 12play which is scam!
trustpilot, please don't remove my review, it is based on real expirence and askgamblers is participating in fraud network!
July 22, 2026
Unprompted review
AskGamblers is a scam. These fake "mediators" need to be shut down permanently.
Title: AskGamblers is a scam. These fake "mediators" need to be shut down permanently.I genuinely used to think AskGamblers was an independent dispute resolution platform that actually protected players. But after what they just did to me, I see right through their bullshit.Let me ask a simple question to anyone reading this: Who is AskGamblers really protecting? The players, or the casinos paying them under the table?Here is what happened. A casino named Winz.io refused to honor its own cashback promotion. Over the last 3 days, I deposited a total of €1,370 into Winz.io, and the total cashback I received was a pathetic €0.25. I mainly play Live Casino and occasionally spin slots. I already know exactly what Winz.io will say—they will try to hide behind their complex terms, claiming that Live Casino has a lower contribution rate or that I "misunderstood" the bonus rules. To be clear, while there were other types of bonuses available on my account, this specific cash-back promotion was the only cash-back offer active. No matter how many other unrelated bonuses they try to bring up, and no matter how they spin their terms, getting €0.25 back after wagering through €1,370 of hard-earned deposits in 3 days is absolute robbery.I filed a formal complaint on AskGamblers and submitted evidence proving how unreasonable this situation was. I expected a fair review.Instead, the following happened:My complaint was removed.The evidence I submitted was not addressed.And my AskGamblers account was banned.Instead of holding Winz.io accountable for their promotion payout, AskGamblers cited a technicality against me. They claimed I had a duplicate account and used that to close my case.Even if having a duplicate account violates their policy, the timing is highly questionable. Why was the active account I was using to address the casino issue banned, while an old, inactive account was left untouched?It seems that closing my account was an easy way to avoid dealing with the Winz.io complaint. They changed the focus of the dispute to protect their business interests.This makes me question the integrity of their platform. How are these casinos getting such high ratings? Is it based on actual player safety, or other factors? Players should be wary of these ratings.I sent multiple direct emails asking these questions and received only generic responses. So now, I am sharing this publicly.I demand direct answers to these questions:Why was my complaint dismissed without a thorough review of the evidence provided against Winz.io?The casino’s bonus payout is the core issue. Why was the focus shifted to my account status?If the account status issue is resolved, will the casino complaint be reviewed on its merits?I am providing my evidence for the community to see. Platforms that claim to be independent mediators must be held to a higher standard of transparency.
July 16, 2026
Unprompted review
Reply from AskGamblers
Dear 아신짱,
Thank you for taking the time to share your feedback.
We must respectfully disagree with the claims made in your review that AskGamblers acts in the interests of casinos or dismisses player complaints without cause. Our Complaint Service follows the same procedures for every user, regardless of the casino involved.
In your particular case, the issue was not the subject of your complaint against Winz.io Casino, but the fact that you created and used a second AskGamblers account. Our records show that you currently hold two accounts on our website. Throughout the previous period, you consistently used your original (main) account to submit complaints, including your most recent complaint approximately three months ago, which was rejected due to the use of foul and inappropriate language.
Instead of continuing to use your existing account, you created a new one to submit your latest complaint. As clearly stated in our Terms & Conditions, only one AskGamblers account per user is permitted. When a second account is created while a primary account already exists, the newly created account is deactivated in accordance with our policies.
Our team explained this to you in detail and instructed you to use your original account to submit your complaint regarding Winz.io Casino. Unfortunately, you chose to ignore this guidance and instead concluded that your complaint had been dismissed to protect the casino. This is not the case.
Your complaint was not evaluated because it was submitted from an account that violated our platform rules. Once submitted from your valid primary account, it can be reviewed through our standard complaint process, just like any other eligible complaint.
We remain committed to providing an independent and transparent dispute resolution service for players and casinos alike. However, all users are expected to comply with the same Terms & Conditions, and these rules are applied consistently and without exception.
Kind regards,
The AskGamblers Support Team
I expected a fair and honest mediation…
I expected a fair and honest mediation from this platform, but honestly they are supporting the casinos in big amounts. Really hurt to see this.
I had submitted a complaint on its platform they simply denied to publish it.
July 2, 2026
Unprompted review
Reply from AskGamblers
Hi Tahir,
Thank you for your feedback. We’re so sorry that your experience with the AskGamblers Casino Complaint Service did not meet your expectations.
Unfortunately, we are unable to look into the specifics of your case here, as you have not responded to our request to provide your account details.
If you would still like us to assist you and look into what happened, please reach out to us at support@askgamblers.com with your information.
Regards,
AskGamblers Support Team
I asked and got back a lame excuse with…
I asked and got back a lame excuse with no information how they came to there answer. They obviously dont do much investigating maybe a Lil reading but they definitely do not help the ppl who are being ripped off. My advice on this company DONT WASTE YOUR TIME. they probably gamble at all these bad casinos in exchange for there thoughts on stealing from the ppl. They are a waste of time definitely.
June 18, 2026
Unprompted review
Reply from AskGamblers
Dear Flower,
Thank you for sharing your feedback.
We are sorry to hear that you are dissatisfied with the outcome of your complaint. However, we would like to clarify that every case submitted to AskGamblers is carefully reviewed by our Complaint Team based on the evidence and information provided by both the player and the casino.
After thoroughly checking your case, it was determined that there had been a violation of the casino's and/or bonus terms and conditions. In such situations, AskGamblers is unfortunately unable to assist further. Whether a player considers certain casino terms fair or unfair, once those terms have been accepted, they are expected to be respected and followed.
As an independent mediator, our role is to review disputes objectively and facilitate communication between players and casino operators. We do not have the authority to override casino terms or force operators to disregard breaches of their established rules.
We understand that not every outcome will be favorable to the player, but we strongly reject any suggestion that our decisions are influenced by casinos or any other third party. Our conclusions are based solely on the facts, evidence, and applicable terms related to each individual case.
We appreciate your feedback and wish you all the best moving forward.
Kind regards,
The AskGamblers Support Team
Absolute disgusting to write a review…
Absolute disgusting to write a review there u need to sign up then they bombard u with different 💩 casinos signups every day get like 15/20 when u ask them to remove ur details they don’t reply shoddy sham trash 💩 reported and gonna take to a claims court for harassment 15 times I’ve asked these muppets to stop texting me 💩 scam casinos what a joke of a 💩 company
June 11, 2026
Unprompted review
Reply from AskGamblers
Dear Grant,
We find the claims made in this review to be inaccurate and misleading.
AskGamblers does not send promotional messages or marketing communications on behalf of casinos without a user's consent. Furthermore, we take all privacy-related requests seriously and process them in accordance with our policies and applicable regulations.
After reviewing our records, we can confirm that your AskGamblers account has been permanently banned from using any AskGamblers services due to repeated violations of our Terms of Use, including the use of offensive and abusive language directed toward members of our team. You are also not included in any AskGamblers promotions, newsletters, and email marketing communications.
If you believe you have received messages from third-party operators, we encourage you to contact those companies directly, as AskGamblers does not control their independent marketing activities.
While we respect every user's right to express their opinion, we ask that feedback remains factual and respectful. False accusations and abusive language do not contribute to a constructive resolution of any concern.
Kind regards,
The AskGamblers Support Team
Dispute decided using evidence I was never allowed to see
My complaint regarding €1702.45 in withheld funds was rejected based on information allegedly provided by the casino. However, I was never given access to the transaction hash (TXID), wallet address, blockchain record, or conversion details that would allow me to verify the claims being made against me.
I repeatedly requested objective transaction evidence but was instead expected to prove ownership of a cryptocurrency wallet connected to a transaction that was never properly identified to me.
A dispute process cannot be considered transparent when one side is allowed to rely on evidence that the other side cannot review or challenge.
May 20, 2026
Reply from AskGamblers
Dear Robert,
Thank you for your review.
We understand your concerns regarding the complaint outcome. However, we believe it is important to provide additional context regarding the handling of your case.
The AskGamblers Complaint Team made considerable efforts to assist in resolving this matter and reopened the complaint on three separate occasions following requests from both you and the casino. This was done to ensure that every opportunity was given for the issue to be reviewed thoroughly and fairly.
Throughout the process, you were repeatedly asked to cooperate with the verification procedure and provide the documentation required by the casino to verify your account. Unfortunately, despite multiple reminders and requests from our team, the requested verification documents were not provided.
Please note that every online casino is solely responsible for establishing and enforcing its own verification policies in accordance with the requirements of its licensing authority and regulatory obligations. AskGamblers has no authority to modify, bypass, or influence these procedures. Our role is to review the evidence and information submitted by both parties and assess the case accordingly.
While we acknowledge your dissatisfaction with the outcome, the lack of cooperation with the verification process prevented further progress and ultimately played a significant role in the final decision.
Kind Regards,
The AskGamblers Support Team
I am extremely disappointed with how my…
I am extremely disappointed with how my complaint regarding Puntit has been handled. Despite submitting complete betting history, screenshots, account details, and explanations for every sports and casino bet placed from my account, my complaint continues to be rejected without any clear evidence proving that I breached the rules.
I genuinely want to understand how such conclusions are being reached when I have fully cooperated and provided every detail requested. Confiscating my entire winnings and balance without transparent justification is highly unfair, especially when no specific evidence has been presented showing intentional abuse, fraud, or rule violations from my side.
What concerns me even more is the apparent lack of impartiality in the handling of complaints involving this casino. AskGamblers has publicly rated this operator around 6.2/10–6.3/10, yet from my experience, the platform has completely failed to protect players facing unfair confiscation of funds.
It is difficult not to question the neutrality of the mediation process when complaints continue to be rejected despite detailed proof being submitted. From the outside, it creates the impression that commercial partnerships and affiliate relationships with casinos are being prioritised over fair dispute resolution for players.
Another concern I would like to raise is that I have not seen even a single complaint or genuine negative player review publicly visible regarding this casino on the platform. Considering the number of issues players usually face with online casinos, this appears highly unusual.
Reply for Dear AskGamblers Support Team,
Thank you for your response.
I would like to clarify one important point. You referenced my previous successful complaints as evidence that AskGamblers is impartial. However, those complaints involved a different casino, not Puntit Casino.
The fact that a complaint against another operator was resolved in my favour does not address my concerns regarding the handling of my Puntit Casino complaint. Each case should be judged on its own merits.
What I find difficult to understand is that, during my research, I was unable to find meaningful complaint history against Puntit Casino on your platform. Yet on Trustpilot and other public review platforms, there are numerous negative reviews from players raising concerns about the operator. This discrepancy naturally raises questions from a player's perspective.
I am not suggesting that every negative review is automatically valid. However, when multiple players publicly report issues elsewhere, while very few complaints appear to exist on a mediation platform, it is reasonable to wonder whether all complaints are being accepted, published, or fully investigated.
More importantly, my concern remains unchanged: despite providing betting history, screenshots, account details, and explanations for all activity on my account, I still have not been shown the specific evidence that allegedly proves a violation serious enough to justify confiscating my balance and winnings.
Rather than discussing my previous complaints with unrelated casinos, I would appreciate answers to the following:
• What exact term did I violate?
• What specific evidence proves that violation?
• Why were the documents and explanations I provided rejected?
• How does the alleged breach justify confiscating the entirety of my funds?
These questions relate directly to the Puntit Casino complaint and remain unanswered.
Regards,
Pavan
Here's a update,
After I have a review on them which they didn't give me justification about now they have deleted my askgamblers account. Such an insecure system lol worthless people. They definitely take share of amount from puntit and not accepting complaints about them or may be they are the partners for them. Also many casino complaints are not being accepted
May 22, 2026
Reply from AskGamblers
Dear Pavan,
Thank you for sharing your feedback. While we welcome constructive criticism, we must firmly and unequivocally reject your groundless accusations regarding our impartiality, commercial interests, and practices on this platform.
To set the record straight, based on the facts, you have submitted a total of eight complaints through the AskGamblers Casino Complaint Service. The reality of your history with us completely refutes your claim of bias: when you cooperated with casino policies and your claim was found valid, our team successfully mediated and resolved the case in your favour. However, when a thorough review proves a violation of casino terms, or when you repeatedly try to manipulate and spam our system with duplicate tickets for the same issue, we stand firmly by our strict guidelines.
Our mediation service is, and always has been, entirely free of charge for players worldwide. It is a powerful tool available to any reasonable and fair player who respects the process. Unfortunately, instead of maintaining a civilised dialogue, you chose to target our team with insults, entitlement, and abusive behaviour. AskGamblers maintains a strict zero-tolerance policy toward harassment of our staff, and your choice to be abusive is the sole reason your account has been permanently banned from our platform.
Regarding your comments about Trustpilot, implying that AskGamblers manipulates reviews or breaches platform guidelines is entirely false. It is a highly transparent attempt to deflect from the fact that your complaints were rejected based on concrete evidence and rules, not partnerships. We operate with absolute integrity, and we do not alter or remove genuine reviews, whether positive or negative. You had a premium, free service at your disposal, but you chose to burn that bridge by being disrespectful and spreading defamation.
Regards,
AskGamblers Support Team
Fantastic!!!
May 14, 2026
Unprompted review
Reply from AskGamblers
Hi Gianluca,
Thank you for the 5-Star review!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Ask gamblers top website
October 15, 2025
Reply from AskGamblers
Hi Shivam,
Thank you so much for taking the time to leave us a 5-star review - it’s much appreciated.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Thank you for helping out resolve my…
Thank you for helping out resolve my complains AskGamblers. Kudos.
April 3, 2026
Unprompted review
Reply from AskGamblers
Hi Arush,
Thank you so much for taking the time to leave us this amazing review.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Casino ivibet confiscated whole my…
Casino ivibet confiscated whole my winnings so I wrote an official complaint to this site with many proves/screens and they rejected it without a reason. Completely not helpful.
After your reply - I specified very clearly that I didnt break any rules and also I didnt take any bonuses..but violation bonus was the reason that bookmaker ivibet confiscated my funds so you see how not logic is that
April 10, 2026
Unprompted review
Reply from AskGamblers
Hi Maciek,
Thank you for your feedback.
We would like to clarify that your complaint was not rejected without reason, as stated. After a thorough review of the submitted evidence and case details, our Complaint Team concluded that the issue falls under a violation of the casino’s terms and conditions, specifically those related to bonus and/or gameplay rules.
In accordance with the AskGamblers Casino Complaint Service (AGCCS) Guidelines, cases involving breaches of casino or bonus terms are not eligible for further assistance. These rules are clearly defined and applied consistently across all complaints to ensure a fair and impartial process.
While we understand that this outcome may be disappointing, it is important to note that all players agree to a casino’s terms upon registration and/or bonus activation, and such terms are considered binding.
Regards,
AskGamblers Support Team
Tried to submit a complaint against a…
Tried to submit a complaint against a casino for closing my account and keeping withdrawal. They said I was accusing the casino, with out evidence . Wtf. Didn't even give me option to upload any
April 23, 2026
Unprompted review
Reply from AskGamblers
Hi Ang,
Thank you for your feedback.
We’d like to clarify that your complaint was not rejected arbitrarily. Based on the information submitted, our team was unable to verify the claims made against the casino to a level required for us to proceed with the case.
Our complaint process relies on clear, supported information so that we can fairly assess a situation and engage the operator when appropriate. In this instance, the submission did not provide sufficient substantiation for the allegations raised, which is why the case could not be taken further.
Regards,
AskGamblers Support Team
Reply from AskGamblers
Hi javohir,
We would like to thank you for reviewing AskGamblers on TrustPilot and for estimating our efforts so highly! Your support really matters!
Thanks again, and have a great day!
Best Regards,
AskGamblers Support Team
One of the best platforms who help the…
One of the best platforms who help the players and the operators to resolve the issues without any hassle I received my payment through them . I will recommend to All of you .
March 25, 2026
Unprompted review
Reply from AskGamblers
Hi Dhilluwala,
Thank you for your feedback! We appreciate you taking the time to leave a review for us, and we are happy to hear you are satisfied with our services.
Should you ever have any suggestions for improvement, please do not hesitate to contact us at support@askgamblers.com.
Thanks again and have a great day!
Kind Regards,
AskGamblers Support Team
Best casino
April 1, 2025
Unprompted review
Reply from AskGamblers
Hi Hollie,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with a casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
Askgamblers resolved my deposit issues…
Askgamblers resolved my deposit issues in dafabet casino ,thanks to Askgamblers because of you only my amount credited in wallet
March 31, 2026
Unprompted review
Reply from AskGamblers
Hi lavanya,
We appreciate you taking the time to leave a review for us and we are happy to hear you are satisfied with our services.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Fast withdrawal
Fast withdrawal, great selection of games and easy communication support team when needing help with anything! Bonuses are great as well 😊
March 31, 2025
Unprompted review
Reply from AskGamblers
Hi Elahnore,
Thank you so much for your enthusiastic five-star review! It sounds like you had an amazing experience with a casino, and we're thrilled for you.
However, your review was posted on the AskGamblers section. You might want to share your feedback on the correct review page so other players can also benefit from your experience.
We appreciate your understanding and wish you an enjoyable gaming experience.
Best regards,
The AskGamblers Team
The Trustpilot Experience
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