Alltricks Reviews 

Easy order process, but unfortunately a wrong product was delivered and the return claim proces is quite cumbersome. It took about one week and multiple messages to get a return label, and now I have to wait for the return to come in and have the right product shipped.

What terrible service—a nightmare! I ordered a pair of shoes for a hiking holiday. To make the delivery as efficient as possible, I deliberately chose a DPD pickup point. However, the delivery to this pickup point got stuck because, apparently, there was no space available. There are also several other DPD pickup points in the area.

After first contacting DPD and then Alltricks about the delay, my order was returned to the sender without any further consultation or coordination. Alltricks then refused to offer any assistance and told me that, once the shipment had been correctly returned, I would receive a credit on my account.

That is of little use to me. The shoes are now sold out. Alltricks’ only response is that I can potentially order the shoes again, subject to availability. That is simply not a solution.

Due to the poor handling of the delivery, I have lost both my order and the opportunity to reorder the shoes. I find this absolutely outrageous and it is a clear reflection of exceptionally poor customer service.

UPDATE
After - as suggested here - I reached out to the customer service team I received the following message which is exactly the same as the previous ones. Is this their way of doing their best to find a solution for me?

Beste Ron,
 
Ik bevestig de goede ontvangst van uw verzoek met betrekking tot bestelling nr. =============.
 
Na controle kan ik u bevestigen dat uw pakket momenteel naar onze vestiging wordt teruggestuurd.



Op dit moment is het helaas niet mogelijk om het pakket opnieuw naar u te verzenden.

Zodra wij het pakket hebben ontvangen, wordt er een terugbetaalbaar tegoed op uw account aangemaakt.

U kunt vervolgens een nieuwe bestelling plaatsen.
Ik blijf uiteraard tot uw beschikking voor verdere informatie.

 

Met vriendelijke groet,


Klantenservice

For almost two months I am trying to get my order ( a pair of sneakers). This has been delayed and canceled several months, without giving me an option to get refund.

I ordered a BH SL1 2.0 Shimano Tiagra 10-speed from Alltricks. However, the bicycle I received is clearly marked “QUARTZ” on the frame.

I contacted Alltricks to clarify the situation. Surprisingly, their customer service replied that the bicycle has an aluminium frame with a carbon fork and belongs to the “Quartz SL range.” This only increased my concern, because my order and the product listing identify the bicycle as a BH SL1 2.0, not a BH Quartz.

Instead of properly explaining why a bicycle sold as an SL1 2.0 was delivered with a Quartz-branded frame, the support conversation was closed, leaving me unable to reply through that conversation.

The bike itself may be perfectly fine as a bicycle, but that is not the issue. When I order a specific model, I expect to receive that model, and I expect a clear explanation when the markings on the delivered product do not match the model stated on my order.

Very disappointing handling of what should have been a straightforward product-identification issue.

Realy bad, orderd some bicycleparts,
Had to wait 3 weeks, after 3 weeks they canceled the order. Still waiting to get my money back.

do not order!
Horrible experience, I sent back the product 2 months ago upon AllTricks's request, now they are ignoring me.
i called 15+ time, they always promise about resolving the issue, but still nothing as of today...
Order somewhere else, but no here!!

Really bad experience. I bought a bike for my son. It was supposed to be delivered between May 2 and May 5. Nothing came. It was really complicated to reach customer service, but I finally got to hear it was "delayed". After another week it was out of stock, and waiting for new supply. And another week later the supplier could not deliver it anymore. I did get my money back, but had a very bad and disappointing experience.

Terrible company.
To start my son though he buyed in the Netherlands because of the. NL domain name. This is NOT the case it is a French company.

Then the shit started. As soon as you pay you receive that the product is not available at the supplier. Which Alltricks is NOT. They just shove boxes. Now you have to deal with their customer service.
-email doesn't work
-call a number in France and speak to incapable operators with accent making English difficult
-suddenly the line gets interrupted while you hold for them "going to inform about the order"
-we call you back but they don't
-please send an email with order number, then there is no following up
-we will ship today but 6 working days further nothing is shipped of course
-you want a refund but you can not cancel anymore so they say because "we are in thr shipping process"
-next day they cannot even find your order even not when you spell out the number teice as well as twice your full email address
-3 days later you suddenly can cancel and get a refund but "you have to wait for 3-4 business days

I am in that last process. They are genuine crooks DO NOT ORDER HERE!!!

1 month & 1 day later!!!! No delivery!!
Attention!!!! Please be very careful ordering from this store!! My order has never been delivered!! It's been almost a month !!!Payment taken but no delivery. I already filed a complaint with European consumer center. If there are more of you who has been cheated please file complaint with ECC.

Got conspicuous reading the reviews. Made a phone call with customer service, immediately a real person answering. Ordered two tents on Friday, they were nicely delivered today, Monday. Checked the tents and nothing wrong. So, I had a great shopping experience with Alltricks. Thank you 🤩

RIDICULOUSLY expects clients to pay for their clerical errors. This is not the behavior of a competent business.

On October 14, 2025, I ordered a pair of Endura Pro SL EGM Bibshorts in Black XL. After reporting them as lost and not received, I contacted PostNL several times, but still no resolution. It's driving me crazy. I paid for them, but they haven't arrived. I thought I'd get them for Christmas, but no. Still nothing. I wonder if I'll get them before my birthday on March 10th. Not much goodwill towards the customer.
Regarding shipment: 251014T072618185A

12-maart-2026
Good evening,
On my birthday, I received a message that the investigation was completed and that my purchase amount could be refunded. I'm very pleased that this finally happened.
I'm very happy that it's now finalized.

I would like to offer a tip to process complaints more transparently and quickly in the future. This is customer-friendly, and you'll receive a double reward in purchases and appreciation.

Kind regards,
AvdS

The shoes ordered did not arrive. Thé carrier places them ar my door, they said. But nothing was there when I came home. After several mailings they said that thé carrier did nothing wrong. So no cashback, nog new shoes, nothing. Verry bad experience...

I ordered something that was supposed to be dispatched within a week. A week later, I receive an email saying the item is not in stock and my order will be cancelled. This is annoying in itself, because if I bought a different colour sooner, I would've had my shoes by now. But I wanted to order the exact same thing again and I see they expect a restock of my size, but ONLY that size is being sold at a higher price! So they cancel my order and hike up the price for exactly that size!

Edited: changed the review from 1 to 3 stars. I set an alert for when my size would get restocked to check if the price hike had gone through, but the price was lowered again to the original lower price once I got a confirmation my size was available. I reordered the shoes. So in the end no price hike, hence the edited review. I still think the lack of customer service warrants an avarage review at best, but if this new order goes through without a hitch I would be willing to give them 4 stars.

Edit2: received the shoes without a hitch. Changed review to 4 stars in the end. Would've been nicer if the customer didn't have to go through all this hassle, but the shoes are good and no price hike in the end. The only take home from here is: better manage your stocks and communicate with the customer!

Bad website, payment did n t go well and then I had 2 orders that I could not delete. No possibility to contact per mail only standard FAQ's that don' t help in special situations

made advertisement for free delivery and then it costs 5 € in the basket....it are tricks at alltricks

Great range of products at a super price. Nice website and easy checkout process.

Refund not to the original payment method.

Have to print forms to return.

I ordered a pair of shoes after doubting a bit whether to go ahead or not - although they are cheaper than the rest of the online stores, they are still not inexpensive. I read some reviews and was concerned but took a chance.

My shoes arrived 2 days later to the DPD collection point, brand new and packaged well. Sadly they were too small so I had to return them. I returned them using PostNL via the Alltricks return service- one downside, I had to print a postage label.. in this day and age!

My return was successfully returned and paid out within the week! I couldn't believe it, especially after reading some of the other reviews which had set me up for disappointment.

I'm now waiting for my second order which will hopefully fit.
My advice: for smaller items - clothes, shoes, accessories, give it a try. In my experience it has been nothing but positive and very, very quick service.

It took nearly six weeks for the product to arrive (partly due to Chronopost, but Alltricks’ customer service was very unhelpful throughout). When I finally received it, I couldn’t return the item through any of their listed options (and the return costs are on the customer anyway). Once again, their customer service provided no real support.

Contact with this company is time wasting. They don't respond at all.

I bought one product from them, never received it and now I'm already 5 weeks trying to get my refund or anything. NO RESPONSE.

PLEASE, DON'T USE THIS SHOP. DON'T BUY ANYTHING THERE.