We are both pensioners so as you can imagine anything technical is a struggle i rang AJ Bell regarding selling some oversea shares and was put to to a VERY polite helpful and patient young man called... See more
Company replied
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Review summary
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Reviews shaping this summary
Having emailed AJ Bell about a problem, I was a called by a UK based human. That was an excellent start. He was courteous, even using the correct grammar. When he was unsure of something, he didn't bu... See more
Company replied
Another example of best-in-class customer service from AJ Bell. I called Customer Support, as I was having issues with logging in to my account on a new device. My call was answered immediately,... See more
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Had some questions relating to a SIPP transfer Zoe the customer advisor was very helpful and guided me through how to complete parts of the form which I had some queries.👍👍 Also told me how to mon... See more
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Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £121.5 billion and 762,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
18K reviews
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James was a human being !!
James was polite, quick, efficient and a real human being, having just spent nearly an hour on hold waiting for a competitor to answer their phone system, I finished business within a few minutes. excellent.
November 5, 2026
Aj bells operater was very helpful with…
Aj bells operater was very helpful with walking me through step by step
November 5, 2026
Great service
They answered the phone quickly and processed my deal efficiently and effectively at a great price
November 5, 2026
Great Service from James
I had a query regarding dealing. James listened, understood and provided a straightforward solution. It was great service and i wasn’t kept waiting on the phone for a long time.
November 5, 2026
problem was sorted immediately
November 5, 2026
Josias Kiasuka resolved my problem
Josias Kiasuka was very patient and helpful. My account was unlocked quickly, password changed and I logged in successfully. Thank you Josias.
November 5, 2026
Superb customer service by Zoe Karami
November 5, 2026
Fab service.
November 5, 2026
AJ Bell- excellent customer service
AJ Bell are one of the few companies that really invest in their phone customer service: the details are easy to find on their website, they are quick to pick up (no endless queuing) and helpful in sorting out your questions or issue. Couldn’t be more pleased!
November 5, 2026
Kathryn answered my account query…
Kathryn answered my account query clearly and efficiently.
I was then able to take the necessary action.
November 5, 2026
very helpful.
I got all the information i needed and A J Bell colleague helped me to get my query answered.
November 5, 2026
SIPP transfer
Moved a SIPP from Zurich into AJ Bell, very simple forms to fill in, kept updated on progress and the whole thing took about 10 days to complete.
November 5, 2026
very efficient…
The person I dealt with was very efficient and helpful.
Dealt with my problem quickly
November 5, 2026
What makes a company great is it's…
What makes a company great is it's people and the person that helped me was excellent. And is a credit to your organisation. People buy people not products or services.
November 5, 2026
The advisor was very understanding and…
The advisor was very understanding and helpful. Answered my queries.
November 5, 2026
James
James. The reason for the call and the service provided to understand my previous feedback. James did all this, listening to what I had to say and it appears that he has been able to achieve all that I wanted.
November 5, 2026
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