Airtel India Reviews 

I had a very disappointing experience at the Airtel office in Jamnagar. The staff’s behaviour was extremely unprofessional and not customer-friendly. They were not willing to properly listen to my concern or provide the necessary support. The customer service was very poor, and I was left feeling frustrated and dissatisfied. Airtel should seriously look into the behaviour and customer service provided at this office.

Very unreliable network. Not suitable for work, even simple VOIP calls.

Very bad customer service
After making payment no one care about customer.... Careless employees... In Sikar, Rajasthan... Airtel store

Very worst service.
Atleast daily the WiFi out of service for not less than 5 times.
We entire family watching TV interestingly,all of sudden WiFi goes out of service.
When we call customer care,they will tell not less than 8hours time to restore the service.
But comming to Bill payment,they will not leave at least single paise.
My sincere appeal to the Airtel people to rectify the service as soon as possible and take necessary steps to prevent frequent failure.

Very disappointed with Airtel. The internet speed is poor, and the network keeps disconnecting. Customers deserve a reliable service. Please fix this urgently.

Activated an international roaming pack to receive OTPs, but it's not working. Now they're asking me to do another regular recharge, which is useless for my needs. This wasn't disclosed upfront and shows a lack of transparency. Would not recommend.

Here's a concise and professional complaint you can use:

I am highly dissatisfied with Airtel Xstream Fiber service. The Wi-Fi connection frequently goes down, and the issue persists despite repeated complaints. This is happening regularly in Pune, causing significant disruption to my work. Kindly resolve this permanently at the earliest or I will be forced to consider switching to another service provider.

Airtel not reliable in payment refund related issues. Don’t trust on Airtel any services and do not choose. That’s my experience

Pathetic, most of them don’t know Hindi
My complaint Since 13 July (20 days)
Not resolved

They always give false commitment of 24 hrs technician and 4 hrs backend call

Making us fool all the time

I have called multiple times since 13 July

This is not a complaint regarding the working of my Wi-Fi connection but an insight into the working/ functioning of Airtel. Airtel has been telling that the Government has completely replaced Copper with Fiber. It is pertinent to mention that the Telecom Regulatory Authority of India (TRAI) follows a technology –neutral approach allowing companies to use copper/ fiber for providing high-speed broadband. Airtel had been using copper wire connectivity for Wi-Fi which was very successful as it provided excellent connectivity as well as speed. In my double stored house with a central courtyard one connection was more than adequate for providing connectivity & speed in a 5 BHK house. Airtel has now shifted from Copper wire to fiber The Technical Team of Airtel has clearly opined that Fiber has a coverage of only 5 meters. Therefore, the reason for switching from copper to fiber without doing a feasibility test and considering the views of their own Technical Team is not understandable. It is quite evident that Airtel adopting fiber is a money making racket. In the same house where one copper wire connection was adequate now multiple fiber connections are required to provide connectivity in all the rooms this clearly indicates the Money Making Intentions of Airtel. The poor speed, connectivity and range of Airtel fiber will compel Customers to shift to other Service Providers which are cheaper and provide better connectivity. In order to survive in this competitive world Airtel has to consider one of the following options:-
(1) Shift to the tested copper wire connectivity
(2) Do a feasibility and take the views of the Technical Team to use fiber for the main network and copper wire for the final phase to make the connection technically efficient
(3) Include a Wi-Fi Extender with the Plan

Pathetic service provider .worst experiences.

I am extremely disappointed with the after-sales service provided by Airtel WiFi DTH.

My Internet connection has been non-functional since 29 July 2026. During the last week, I have repeatedly contacted Airtel through customer care, live chat, and email. Every time, I was assured that a technician would visit, but no one has attended the issue.

To make matters worse, one of my complaints was closed without resolving the problem.

I work online, and because of this prolonged outage, I have missed professional meetings, lost work opportunities, and could not attend paid online courses.

I sincerely hope Airtel takes customer service more seriously and resolves this issue immediately.

@airtelindia @Airtel_Presence

I think the Airtel Mobile team leader or product team should fired. How can someone create a UI UX so badly. I tried my level best to convert to E sim using the app. There is no call support also. If he reads this review he should resign himself or the company should fire him.

I am extremely disappointed with Airtel Wi-Fi and their customer service. The internet connection is highly unreliable, with frequent disconnections and poor speeds, making it impossible to work or even browse properly.

What is even more frustrating is the pathetic customer support. Despite raising multiple complaints, there has been no proper resolution. Every time I contact support, I receive the same generic responses and false assurances that the issue will be fixed soon, but nothing actually happens. There is no accountability, and customers are left waiting for hours or even days.

For the amount Airtel charges, this level of service is completely unacceptable. They are quick to collect payments but fail to provide the quality of service they promise. If you value a stable internet connection and responsive customer support, I strongly recommend avoiding Airtel Wi-Fi and choosing a provider that actually cares about its customers.

This is the worst website I’ve even visited. It keeps redirecting me to login page again and again after taking my mobile number and otp. Before I made them payment it was working just fine. But after payment being made it began malfunctioning.

worlds one and only fraudulent company. Their customer service is rigged . They don't have manners to talk to the customers calling. If they cant solve your problem they will cut the call on your face. Do not buy any service from airtel . They will manipulate u to buy a product without knowing the viability of your area and they will take the money and then they will start ignoring u . Save customer service . Close airtel company.

Very poor customer service and a disappointing experience.

My Airtel SIM was blocked due to a KYC issue. The Airtel staff told me to convert it to postpaid and assured me that after 4 months I would be able to convert it back to prepaid and also transfer the SIM ownership to my name.

I trusted their advice and paid my postpaid bills for 4 months. However, when I visited the store after 4 months, they refused to transfer the ownership and also refused to convert my SIM back to prepaid. Instead, they kept telling me to wait another 30 days. I visited the store multiple times, but every time I was given a new excuse.

It feels like customers are being misled just to keep them on postpaid plans and continue charging them. The promises made at the time of conversion were not honored.

I would not recommend Airtel customer service based on my experience. Please provide honest information to customers instead of making false promises.

⭐☆☆☆☆ (1/5)

Very poor service. The network is unreliable, internet speed is extremely slow, and even after multiple complaints, the issues remain unresolved. Customer support keeps giving false assurances instead of providing real solutions. I pay for the service but don't receive the quality promised. This has been a very frustrating experience. I would not recommend Airtel unless they significantly improve their network and customer service. dont use port is best

​"I am extremely disappointed and frustrated with my experience using Airtel. Their billing practices feel predatory and outright deceptive.
​My main issues:
​Vanishing Data: My internet data balance mysteriously vanishes far faster than it should, even with minimal usage or background data turned off.
​Call Credit Deductions: Main account airtime balance gets deducted randomly without any clear breakdown or authorization.
​Zero Accountability: Customer support offers standard automated replies and zero real help when reporting missing credit or data.
​Charging customers for services they haven't used or quietly draining balances is completely unacceptable. Airtel needs to fix these transparently shady billing practices immediately. I strongly advise looking for a more reliable network provider."