Made a transfer to an account in Kenya over the past weekend but the transaction was pending for over 48 hours. I emailed your support team on Sunday to report this and by Monday morning, it had been... See more
Company replied
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Review summary
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Sincerely speaking it's one of the best i come across. Quick response from customer service and deliver everything as expected but the only problem is the review time. Taking too long
Company replied
Even though there was delay in depositing the money in my wallet I was impressed with the speed with which the discrepancies were resolved.
Company replied
I would say customer service is excellent. But the app needs to work on accepting funds especially when its auto deposit.
Company replied
Company details
- #7 of 9 best companies in Money Transfer Service
- #25 of 26 best companies in Alternative Financial Service
- #13 of 14 best companies in Financial Institution
- #22 of 23 best companies in Non-Bank Financial Service
Written by the company
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Written by the company
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Contact info
3.9
Great
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address about responding to the inquiry our compliance team sent to you.
Thanks
1. Current country of residence: Nigeria 2. Are you a Politically Exposed Person (PEP)? No, I am not a PEP. 3. If yes, are you a Canadian PEP or Nigerian PEP? Not applicable, as I am not a PEP. 4. Rel
1. Current country of residence: Nigeria
2. Are you a Politically Exposed Person (PEP)? No, I am not a PEP.
3. If yes, are you a Canadian PEP or Nigerian PEP? Not applicable, as I am not a PEP.
4. Relationship to a PEP: I do not have any relationship or association with a PEP.
September 6, 2026
Reply from africhange.com
Hello,
Thank you for sharing.
Your account manager has sent you an email at your registered email address about responding to the inquiry our compliance team sent to you.
Thanks
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your updated experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
There was always urgent response.
September 2, 2026
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Good and fine.
July 5, 2026
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Am really impressed for the good service rendered to me
Am really impressed with the service rendered to me even when I thought I can't get help again. Thanks very much 😀
September 1, 2026
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Helpful and reliable
September 1, 2026
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your updated experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has emailed your registered email address to assist you directly and provide more information. We’d love the chance to make this right. Thanks.
Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has emailed your registered email address to assist you directly and provide more information. We’d love the chance to make this right. Thanks.
Unfairness to issue a day only flash discount on Naira exchange rate.
Should give a heads-up for a day surprise discount so everyone could participate (referring to your August 31st 2026 Naira discount....unfair!
September 1, 2026
Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
My money was stuck for 2 days on your…
Africhange always look out for their customer whenever a complaint is laid and provide resolution that matches the complaints. Thanks for your timely resolution.
August 22, 2026
Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has emailed your registered email address to assist you directly and provide more information. We’d love the chance to make this right. Thanks.
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience!
We are committed to continuous improvement to ensure you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
You team are excellent personel
You team are excellent personel. They are quick to respond to my questions and give me solution to my request on time.
August 22, 2026
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Reply from africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email at your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
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