Action Packaging Reviews 

271
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders online is remarkably quick and simple, while all products always arrive promptly and completely match their expectations. People consistently praise the exceptional overall quality of the items, noting that everything is durable, well-packaged, and reliable for daily business needs. Some reviewers were not happy with fulfillment details, mentioning occasional delivery delays, missing items, or packages arriving torn and unsealed. A few customers also noted that providing clearer website photos, better product descriptions, or smaller packaging quantities would significantly improve their entire ordering process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting outstanding selections, durable materials,... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent selection of... See more

Order

Reviewers express great satisfaction and appreciation regarding order processing and delivery. Consumers... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Service

Consumers find service to be positive, highlighting fast response times and an easy ordering process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of excellent quality ribbons, in tons of colors, textures and patterns. Got exactly what we needed for packaging a large, special event order. Easy to place an order online and we rece... See more

Company replied

Rated 5 out of 5 stars

Very good gloves at best price on the market.We use them on the Color Guard as well on the Rifle detail. We are a volunteer Military Funeral Honor Team. We do anywhere from 10-20 funerals on our duty... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from 5 star plastics before and now they have been bought or acquired by Action Bags. The original company, had very good choices for plastic bags. Durable & air tight seal. I would think,... See more

Company replied

Rated 5 out of 5 stars

The boxes we bought worked perfectly, first of all. Secondly, We experienced a delay in processing and when i called, a real American person picked up and got it worked out for me on the 1st call. The... See more

Company replied



Company details

  1. Packaging Company
  2. Packaging Store
  3. Packaging Supply Store
  4. Paper Bag Supplier
  5. Plastic Bags Wholesaler
  6. Restaurant Supply Store

About Action Packaging

Written by the company

Action Packaging provides packaging solutions for businesses of all sizes, supporting everything from everyday operations to long-term packaging programs. With decades of experience and a nationwide footprint, we help organizations source packaging that performs reliably, scales with demand, and aligns with how they do business.

Our offering includes a wide range of in-stock packaging for immediate needs, along with custom packaging solutions designed around specific products, branding requirements, and operational goals. Customers can order directly online for speed and convenience or work closely with a dedicated packaging specialist when a more tailored approach is needed.

  • Extensive product selection: Bags, boxes, and packaging supplies designed to support daily operations.
  • Custom packaging programs: Structured solutions for branded, printed, or specialized packaging needs.
  • Nationwide distribution: Inventory-backed fulfillment with reliable shipping across the U.S.
  • Certified diversity supplier: Proudly recognized as a women-owned business.

Headquarters: 1191 Lake Avenue, Woodstock, IL 60098
Email: info@actionpkg.com
Phone: (888) 595-4626

Whether you are sourcing packaging for immediate use or building a scalable packaging strategy, Action Packaging delivers dependable solutions, knowledgeable support, and a buying experience designed around your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(271)

56 reviews in the last 12 months

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Rated 3 out of 5 stars

A change in your website caused me to…

A change in your website caused me to lose sight of the order in process. I received no email with confirmation or tracking. I had to ask.
When delivered, I was an item short. Again I had to ask only to find out it was backordered. ETA 1 month. That is not acceptable. I have a business to run too.

July 31, 2026
Action Packaging logo

Reply from Action Packaging

Hi Darlene,
I apologize for the experience you received with our website. We are definitely working on updating to make it easier and more efficient for our customers! Rest assured this will be resolved going forward. Please feel free to reach out to me with any recommendations. Thanks! :)

Rated 5 out of 5 stars

Great selection of excellent quality…

Great selection of excellent quality ribbons, in tons of colors, textures and patterns. Got exactly what we needed for packaging a large, special event order. Easy to place an order online and we received everything really quickly. Thank you, Action Packaging!

August 4, 2026
Action Packaging logo

Reply from Action Packaging

Thank you for your business! :)

Rated 5 out of 5 stars

I had to change an order (my mistake)…

I had to change an order (my mistake) and they made the change with no problem, and the order still arrived quickly!

August 1, 2026
Action Packaging logo

Reply from Action Packaging

Our top priority is assisting our customers to the best of our ability. I am happy they were able to make changes so quickly! :)

Rated 2 out of 5 stars

What went wrong this time

What went wrong this time? Every time!
Product is NEVER shipped in a reasonable manner or time frame!

July 30, 2026
Action Packaging logo

Reply from Action Packaging

Hi Jeff, I apologize for the delay on your order - our team was a bit short staffed, and we also had some delays on our end as well. I know this is not our usual turnaround time, but rest assured this is something we are working diligently on to ensure it does not happen again. We appreciate your patience!

Rated 5 out of 5 stars

Consistency

Consistency. Quality.

July 2, 2026
Action Packaging logo

Reply from Action Packaging

Thank you for your feedback! :)

Rated 1 out of 5 stars

I'd give zero stars if I could

I'd give zero stars if I could. Somehow you screwed up two orders of 1,000 bags each by canceling them both. After 20 minutes on the phone with customer service "Bill" who couldn't tell me why the orders were canceled, I was assured my order had been corrected. It was not and I was charged for both orders. At the very least I should have received a discount for ordering 2,000 bags as the website states. Very disappointed and will look elsewhere next time. You wasted my money and time.

July 2, 2026
Action Packaging logo

Reply from Action Packaging

Hi Erick,

I sincerely apologize for what you have experienced with your purchase, but I can assure you this will be an issue again! Please give me a call at 630-496-6209 or shoot me an email at acebrero@actionpkg.com and we can get an order placed correctly asap.

Rated 5 out of 5 stars

Quality product with on time shipping.

I have been using this item (pouches) for years. Seeing a new owner caused concern. The product was shipped and arrived as expected. Same quality as in the past.

June 22, 2026
Action Packaging logo

Reply from Action Packaging

Only looking to make the transition as smooth as possible. Happy we have succeeded! :)

Rated 4 out of 5 stars

Great product but high shipping cost I…

Great product but high shipping cost I thought. Package came right away but I'd like the option of less shipping cost and slower delivery time. Packaging looked like it had been previously shipped. No damage to the contents but one package was torn open at the corner and just missed damaging the merchandise.

June 8, 2026
Action Packaging logo

Reply from Action Packaging

Hi Cathie, I am glad you received your package right away! When placing orders online our system automatically populates the ' best way' method, so we try our best to offer good rates just sometimes prices do tend to go up a bit. I will speak with my warehouse team to add more reinforcement to the boxes going forward, as the carriers can be a bit rough when handling the boxes. If any questions or concerns, please feel free to reach to me personally at my email: acebrero@actionpkg.com or via phone: (630) 496-6209

Rated 5 out of 5 stars

Great product

Great product. Arrived quickly and well packaged. Just as described. I would not hesitate to purchase from them again ... Thank You

April 30, 2026
Action Packaging logo

Reply from Action Packaging

We appreciate your purchase and review! :)

Rated 5 out of 5 stars

Fast turnaround

Fast turnaround, always reliable. Thank you!

April 30, 2026
Action Packaging logo

Reply from Action Packaging

Thank you for your review! :)

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