AB Croisière Reviews 

Merci sarah exelent top of the top rapide et parfait réservation et friendly contact merci+××+++++

Five stars for friendliness and efficiency

We have booked a short trip with ab croisiere. The price they offered was the best and the booking service was fast. We were happy with our experience with them. Definitely recommended.

Bad service

Very nice support with SAM
He was perfect and kind to support me even I cannot speak French at all.
And good promotion was also offered.

I have some advice about booking a cruise with this company—Don’t. We will be suing this company for their failure to honor their price guarantee. If you have sued this company in the past or would like to join us, please contact us. We booked a cruise—our first—because three of our parents passed away in less than 3 months. I have never even thought about doing something like a cruise but my parents used to go on them and this was an impulse buy that made me feel like I was doing something they would have loved. We desperately needed something to look forward to. This experience has not been that. It has been an unprofessional and unpleasant experience from the very beginning (except for dealing with Christine in customer service, who was lovely in trying to assist us in fixing some of AB’s mistakes). First, you will be told that the cabin you want is “unavailable” unless you pay an extra €300. You will then have to wait up to 48 hours to see if your reservation is confirmed. Things will get even more screwed up in that time frame because AB will undoubtedly mess up your important details—including spelling of names, emails, birthdates and nationalities, which will require starting the process all over again with the cruise line. So you will not know yet again if you’ve actually reserved and are paying for and going on a cruise. But more importantly, going to the actual cruise website you will see that not only did you NOT have to pay €300 more to get a cabin, the cabin you did get was actually almost six hundred euros LESS than what you’ve been charged. Once you discover that- even if it’s within the same day-- you will not be able to effectively cancel your reservation because you can’t get anyone to confirm for weeks whether there will be a penalty for canceling. If you try and get AB to honor their “price guarantee” they will simply ignore your emails for at least 6 weeks, while at the same time continuing to mess up your booking details such as nationality, etc, which you will have to spend more time trying to unwind. They will then deny that they received your inquiries. If you are considering Celebrity or an American based cruise line, I strongly suggest that you either book directly with Celebrity’s website or contact a US-based Travel Agent. Not only will they beat AB’s price, they will provide actual customer service AND additional perks like onboard credit. Even if you’ve reserved with AB, as long as you haven’t made your final payment, you can have your reservation transferred to a US travel agent and have a much more professional experience. The American agent will be able to send you a salesforce link allowing you to transfer your reservation away from AB. Do it. Save yourself the lack of professionalism we’ve been dealing with, pay less, get more and deal with honest vendors. EDITED RESPONSE: Please provide the name and email of the head of your legal department and I will be happy to provide again all the information I have supplied to you via email at least 6 times and which your Facebook messenger team also has and received in the last few days. I will not publicly list our information

You can judge a company when you have a problem. And AB Croisiere did not pass the test. Using method to mistaken the comsumer. No empathy for an old couple (+80) who just discovered that one of them has a cancer (4) of the stomach. Not at all trying to find solution like a voucher or change of dates. Not answering question via phone.
Do not recommend it and for sure will never use that company ever.

Edit: that answer just confirmed my review. When you do not respond for weeks so the days passes and then say it is too late... Clap clap clap. We will never again use your company nor recommend it.

Un grand merci à Alice pour son professionnalisme et son écoute ! Grâce à elle nous allons vivre la plus belle des croisières

Merci à Laurent pour son professionalisme, son efficacité et sa gentillesse tout au long de ma commande!!
William R.

The after sales service is non-existing. They are playing nice and call you until you pay, but then they ignore all your requests. I asked a cabin next to my partner, and they totally ignored, not even a reply... and they would not answer the phone if you call after you book. I do not recommend abcroisiere. Usr seascanner instead - a lot more professional.