Ambrosia Natural Foods Reviews 

Ambrosia North York permanently lost a regular customer because of the disrespectful behaviour I experienced at the customer service desk.

I shop here approximately six times a year and normally spend hundreds of dollars during each visit. During an earlier visit, an employee told me that CanPrev Collagen Tone could be specially ordered through customer service. When I contacted customer service, I was told I had to visit the store and pay a deposit in person.

I returned on August 28, purchased several supplements and then went to the customer service desk. I calmly explained that it was upsetting to make an additional trip after receiving inconsistent instructions. One employee tried to assist me, but another employee interrupted and suggested that the problem might be because it was a US product. I explained that CanPrev is a Canadian brand and that I knew exactly which product I was requesting.

The second employee then rolled her eyes at me.

Rolling your eyes at a customer who is explaining a legitimate concern is disrespectful and completely unacceptable, especially when working at a customer service desk. I was not asking for special treatment. I was simply following the instructions previously given to me by an Ambrosia employee.

A basic explanation or apology would have resolved the situation. Instead, I left feeling dismissed and disrespected. I will now purchase my supplements elsewhere.

Last Saturday, I purchased groceries from the Ambrosia location at Highway 7 and Weston, including organic tomatoes, cucumbers, fruit, and other items\.

When I opened the bag of organic tomatoes at home, I found that they were moldy\. I took photos and returned to the store to explain the situation\.

To my surprise, the store manager refused to help and stated that nothing could be done because I had not returned within 24 hours\.

I am extremely disappointed with how this was handled\. As a loyal customer who spends over $1,000 every month at this store, it is difficult to understand why the store would risk losing a long\-term customer over a $6 or $7 item\. Good customer service is about building trust and standing behind the quality of the products you sell\.

What was even more concerning was that several staff members appeared surprised by the manager’s decision, suggesting they also felt the situation could have been handled much better\.

In my opinion, this reflects poor judgment and a lack of customer\-focused leadership\. A manager should look for reasonable solutions that maintain customer confidence, not create frustration over such a small issue\. This experience has left me questioning whether the current management is providing the level of service customers should expect from Ambrosia\.

Don't go to the Avenue Rd. location . You will still get a parking ticket even if you shop there. Its ridicolous.

These Canadian made organic foods are of excellent quality.. International shipping was fast. I can't recommend it enough

ordered online.. products as described and the packaging was great.. I recommend the Canadian made organic curcumin from their ambrosia brand

Labourers of all kinds deserve their wages, and certainly online merchants (like others) require reasonable profits. In regards to shipping, most online merchants preserve their profits by simply adding on the cost of shipping, with many merchants making exceptions for purchases beyond a certain dollar value, after which “Free Shipping” is included in the total price of goods, the implication being that by the client providing a “sudden” bulge in profits, the vendor will offer a share in the profits by shipping gratis. It is generally understood that a “Premium” Courier service is not to be expected, of course. In the case of Ambrosia.ca, however, no such cooperative sharing is intended, the choice of courier being the worst (arguably) and cheapest service in Canada, a “virtual” or “parasitic” service named Sendle with absolutely no physical assets - meaning no warehouse, vehicle, driver, depot, etc. The so-called “courier” merely piggybacks on the existing networks of actual couriers and is consequently often at the mercy of the “other’s” logistical efficiency and inclinations. Presumably, Sendle’s type of virtual service will work at its questionable best in 50k+ population towns and cities. All communities with lesser populations will suffer with poor or execrable service in direct proportion to the smallness of the community. Such was the case here, where the parcel sat at some regional location with no available means of transport to the listed address (nor was an address for Sendle’s “location” ever provided). The vendor, however, absolutely refused to offer any refund or other compensation, stating its “official” need for the “courier” to initiate, conduct, and conclude an “investigation” in order to declare the item as “lost”, as per Ambrosia’s “Shipping Policy”, a copy of which was linked for me to prove the case. EXCEPT, the policy made no mention of ANY courier, only Canada Post with its attendant statutes. Obviously, Ambrosia is insufficiently motivated to be clear on its own Shipping Policies! Worse, by deliberately declining the use of any reliable couriers’ ”slow” rates (even FedEx has a “slow” rate!), the clients’ value to Ambrosia is reduced to the merest monetary term: a source of funds, no more. Other unsuspecting suckers availing themselves of “Free Shipping” will come along soon, not expecting the all-form-no-substance vendor to engage some no-name, terribly rated, “virtual” delivery service that is not available to anyone in a < 50k people community. I would strongly recommend avoiding this merchant - unless you don’t mind paying Canada Post rates for orders under $99. Either way, Ambrosia simply couldn’t care less. I eventually received reimbursement after having to wait more than four weeks without the product I needed. The upside is that I found another, cheaper, and fail-safe source!

I purchased Renew Life BoulardiiMAX and Garden of Life probiotics from this store. Both products require proper temperature handling, yet both boxes arrived extremely warm after being exposed to the sun for over an hour or due to poor storage at the store. When I called to request a return, the manager was extremely rude, dismissed my concern, and hung up on me. This was the worst customer experience I’ve had. These are sensitive health products, and customers deserve respectful service and proper handling. I strongly advise against buying from this store if you expect support, professionalism, or product safety.