amb Insurance Reviews 

311
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff for providing thorough guidance and clear explanations on various insurance options. People appreciate the exceptional customer service, noting that representatives are always approachable, patient, and ready to answer detailed questions. Some reviewers were happy with the competitive pricing and how efficiently quotes and policy renewals are managed. Consumers also highlighted that team members consistently go the extra mile to ensure coverage perfectly matches their specific business requirements. Reviewers feel confident knowing they receive reliable and prompt communication whenever professional assistance is required.

What people talk about most

Service

Customers consistently report great satisfaction with the efficient and professional service they receive.... See more

Staff

People report positive experiences with staff, highlighting their helpful and efficient approach. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are consistently... See more

Response time

Users describe satisfaction with response times and prompt customer service. Consumers note that quotes... See more

Price

Reviewers highlight positive aspects of price, noting that policies offer better cover at a more competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(311)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Business Cover for our company

We've used AMB for a number of years for our Business Insurance and always feel that they take the time to make sure we have the right cover for our specific business which gives us peace of mind. Sonia has been great and gone out of her way to make sure we have everything in place and on time and is always been quick and efficient.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great professional brokers

We received excellent service and advice for our business insurance from Jessica. Queries promptly and politely dealt with, highly recommend.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been with AMB Insurance for a…

We’ve been with AMB Insurance for a number of years and have always been really happy with the service. We’ve dealt with different members of the team over that time, and whoever we speak to, they’re always friendly, helpful and proactive.

Our recent renewal was handled really well, with no pressure selling and just honest, straightforward advice. They take the time to understand what we need and give us confidence that we’re in safe hands.

A great team and a pleasure to deal with.

August 20, 2026
Rated 5 out of 5 stars

I’ve been with Amber insurance for many…years

I’ve been with Amber insurance for many years they are always helpful and they explain everything so that I understand I hope they keep insuring my property for very many years to come thank you .

August 17, 2026
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review Sheila. Always here to help.

Rated 5 out of 5 stars

Excellent Experience

Always on hand to help. Sarah-Jane answered all my questions in a professional and efficient manner. Quotes come through quickly and are very competitive.

July 28, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks for your great review. We will pass you kind words on to Sarah-Jane.

Rated 5 out of 5 stars

Incredible service from AMB…

I can't recommend the team at AMB Insurance highly enough.

From my very first call to having the right policy in place took just 90 minutes – late on a Friday afternoon, no less. The service was incredibly efficient, but what really stood out was how friendly, approachable and knowledgeable everyone was throughout the process.

A huge thank you to Mark, the team and especially Sonia for taking the time to understand exactly what my business needed and finding a policy that offered better cover at a more competitive price than my original insurers. Nothing felt rushed, despite the time pressure, and they made the whole process completely stress-free.

It's easy to see why they're so highly recommended and so well respected within the local business community. If you're looking for an insurance broker who genuinely cares, communicates brilliantly and gets things done, I'd have no hesitation in recommending AMB Insurance. Top service, and completely faultless!

July 24, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your fabulous review. We are pleased you are happy with our service and we will pass your kind comments on to our team.

Rated 5 out of 5 stars

Insurance support

Every renewal, the AMB team visit our facilities to review values and cover, adjust figures so we insure assets correctly. They go to market to obtain competitive quotes and come back with a series of options for us.
A pleasure to deal with and easy transaction.
Highly recommended.

July 22, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks for your great review. Always here to help.

Rated 5 out of 5 stars

On arrival to work at 6.30 am

On arrival to work at 6.30 am we discovered that the entire ground floor had flooded though the ceiling and some walls from the upstairs toilet,

Luckily being in the building trade, we quickly had the right people on hand to stop the leak and start the clean up, as soon as the amb opened the peril was reported, we had answers with permission for works to be carried out.

Lesley advised on the process, Andrew (MD) came to our premises that morning and advised in person the best way forward with the process to both protect our expenditure and also to protect the building as we needed a rapid decision on removing the laminate flooring in order to protect the underlying chip board and woodworks of the raised floor.

amb liaised with both the loss adjuster and ourselves quickly and efficiently during the whole process form reporting this water leak to payment being received.

I hate to think of the outcome if this happened to a business without building knowledge and the support of the amb team as the disruption and initially unseen water damage could have been huge, adding months and tens to thousand to the claim.

February 17, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks you for your positive words. We are always on hand to help & will pass your kind words to the team.

Rated 5 out of 5 stars

Exellent service and care

AMB always go over and above to get us the best cover with excellent service and care. They are professional and friendly and explain everything clearly to ensure we get the right policy for our needs. They also are very approachable and happy to answer any questions and give advice about any insurance queries.

July 17, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review. We are pleased you are happy with our service.

Rated 5 out of 5 stars

Friendly, professional & reliable insurance advice

I had a great experience from start to finish. The team provided excellent service and clear, helpful advice, making it easy to compare different insurance options and find the right cover for my needs. As a local firm, they were easy to contact, responsive and always willing to answer my questions. There was no pressure to buy and their follow -up throughout the process was outstanding. I would highly recommend them to anyone looking for friendly, professional and reliable insurance advice.

July 16, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you Siobhan for your great review. We are always here to help.

Rated 5 out of 5 stars

Used AMB Insurance for years & they…

Used AMB Insurance for years & they have always been brilliant, patient & helpful, always take the time to find me the insurance that suits my needs, Sian is brilliant.
Customer services are 100%

July 16, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks for your positive review Helen. We will pass your kind words on to Sian.

Rated 5 out of 5 stars

Vanessa and team are always a pleasure…

Vanessa and team are always a pleasure to deal with they handle all my insurance needs and any questions they are always on hand to help

July 15, 2026
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Reply from amb Insurance

Thank you Paul for your great review. We will pass your kind words on to Vanessa & the team.

Rated 5 out of 5 stars

Fantastic Servce

The whole process was hassle-free and very thorough. Mark and Steve took the time to explain everything clearly, offered competitive prices, and provided excellent service from start to finish. I would definitely recommend them.

June 22, 2026
amb Insurance logo

Reply from amb Insurance

Thank you Emma for your kind review. We are always here to help & will pass your kind words on to the team.

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