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CruiseHub Reviews 

1,080
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the dedicated staff for being exceptionally helpful, patient, and thoroughly knowledgeable throughout the entire vacation planning process and beyond. Many people also note the amazing pricing, completely seamless booking procedures, and fantastic special deals secured by their responsive representatives. Some reviewers were not happy with communication issues, long waiting times, and response delays regarding specific itinerary requests and customer support lines. A few customers mentioned experiencing occasional setbacks, unresolved problems, or unfulfilled promises when trying to modify or update their travel reservations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being patient,... See more

Service

Consumers find service to be positive, highlighting helpful, professional, and knowledgeable agents who make... See more

Booking process

Users describe positive interactions with the booking process, highlighting how simple, smooth, and... See more

Price

Customers had positive experiences with price, frequently highlighting that they secured the best rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dave Brown was a tremendous assistance on the evening of July 29, 2026. He listened to the situation and went above and beyond to resolve my issue with celebrity cruises. This included Dave incurr... See more

Company replied

Rated 5 out of 5 stars

Every call I get from Cruise Hub is pleasant, easy and straightforward. On this call, Dave called me to remind me of the deadline to pay balance. Always professional. Answered my questions (even che... See more

Company replied

Rated 5 out of 5 stars

Bruno has been very helpful in assisting with CruiseHub reservations. He is very polite and always try giving us the best deal. He really care and of good service. I am referring my friends as he make... See more

Company replied


Company details

  1. Cruise Agency
  2. Cruise Travel Agency
  3. Travel Agency

About CruiseHub

Written by the company

Why Customers Trust CruiseHub
  • Personalized Service: Real cruise experts assist every step of the way.
  • Best Price Guarantee: Customers get access to exclusive pricing on top cruise lines.
  • Exclusive Perks & Deals: Special group rates, loyalty rewards, and flexible payment options.

5-Star Rating
CruiseHub – A Trusted Leader in Cruise Bookings

CruiseHub is redefining the cruise booking experience, combining expert guidance with unbeatable deals. Whether travelers are looking for the best prices, personalized service, or exclusive group rates, CruiseHub’s dedicated team ensures a smooth and stress-free process.

Setting a New Standard in Cruise Travel

As a trusted partner of Carnival, Royal Caribbean, MSC, and Celebrity, CruiseHub secures industry-leading deals and premium customer service. Their Elite Reward Dollars loyalty program and flexible payment options make cruising more accessible than ever.

Thousands of travelers rely on CruiseHub for stress-free planning and expert support.

Visit CruiseHub.com to start planning your next adventure!

Why cruisers choose CruiseHub

Written by the company

Real cruise experts, no booking fees, best price guaranteed
Every booking is handled by a dedicated Cruise Manager who knows cruising inside and out. You'll never pay a booking fee, we'll match any lower price you find, and many sailings include free excursions. That's why over 1,000 travelers have rated us five stars.

Best Price Guarantee: CruiseHub's Promise to You!

Found a better cruise deal? We’ll match it—and give you more! CruiseHub guarantees the lowest prices, so you can book with confidence.

Found a better cruise deal? We’ll match it—and give you more! CruiseHub guarantees the lowest prices, so you can book with confidence.
Our Best Price Guarantee ensures that you’ll always get the lowest available rate when booking with CruiseHub. Here’s how it works: If you find a lower advertised price within 48 hours of booking the same cruise with us, we’ll match the price—and throw in a little extra to sweeten the deal! Simply reach out to us with proof of the offer, and we’ll handle the rest. At CruiseHub, your peace of mind is our priority, so you can relax and start planning for your unforgettable journey. Book confidently with CruiseHub, knowing you’re always getting the best deal available! *Certain Conditions Apply. Please visit https://www.cruisehub.com/best-price-guarantee

Contact info

Found a lower price? We'll beat it.

Best Price Match Guarantee. No booking fees. Free excursions too.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,080)

569 reviews in the last 12 months

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Rated 5 out of 5 stars

I reached out to Cruise Hub today for…

I reached out to Cruise Hub today for some help in booking a cruise. Ricky Anthony was professional, and patient in taking the time to share lots of information about the cruise I was interested in. Highly recommend you to call them and help you book your vacation over water 😁😍

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Rowan Quinn Cruise Hub

Dealing with Rowan Quinn was seamless as she provided knowledge and a willingness to meet our needs.

August 30, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you for the kind words! We're so glad Rowan made the process seamless with her knowledge and willingness to meet your needs. We look forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Phil Hunt truly went above and beyond…

Phil Hunt truly went above and beyond to help me with an important cabin assignment issue that came up after my cruise was booked. He stayed on the phone with me and the cruise line for nearly an hour as we were put on hold, transferred multiple times, and had to explain the situation over and over again.

Throughout the entire process, he was incredibly patient, understanding, and persistent in advocating for me until we finally reached someone who was able to resolve the issue.

What I appreciated most was that he never made me feel like I was inconveniencing him or that he was trying to rush me off the phone. He genuinely seemed to care about helping me, and that made a stressful situation much easier to deal with.

Thank you, Phil, for your patience, kindness, and dedication. I truly appreciate all your help!

August 18, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you for sharing this, it really made our day to read. We're so glad Phil was able to get your cabin issue sorted out, and that his patience and persistence turned things around for you. Knowing he made you feel truly cared for, not just handled, is exactly what we hope for in every interaction. We'll be sure to pass along your thanks to Phil. We look forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

A CruiseHub agent promptly returned my…

A CruiseHub agent promptly returned my call on a Sunday afternoon and fixed an issue I had made on booked cruise. I had accidentally put the wrong date of birth on a second passenger, and that prevented her from seeing that booked cruise on her RCL app. She said she will correct the info in her system and then would call the cruise line and correct that issue. Today, the RCL reflected the correction. The agent was extremely professional and courteous.

August 30, 2026
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Reply from CruiseHub

Thank you for sharing this experience! We're so glad our team could get that date of birth correction sorted out quickly, even on a Sunday, and that it's now reflecting properly on the RCL side. Professionalism and follow-through are exactly what we aim for, and we're happy to hear it made a difference for your booking. Thanks again for your patience and for choosing us!

-The CruiseHub Team

Rated 5 out of 5 stars

Olivia is so helpful and updating and…

Olivia is so helpful and updating and explaining options for our upcoming cruises. She is an asset to your company, along with so many other employees that have been so helpful along the way, including Zack. Love working with the whole team!

August 30, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you so much for this thoughtful review! We're so glad Olivia has been keeping you updated and walking you through your options for your upcoming cruises. She truly is an asset to our team. We'll also be sure to pass along your kind words to Zack and the rest of the team. It means so much to know you're enjoying working with everyone!

-The CruiseHub Team

Rated 5 out of 5 stars

A.N.D. CRUISE

MIKE WAS Verry Respectful, and Knowledgeable and found us the Best Deal for our Planned cruise, Thank you

August 30, 2026
CruiseHub logo

Reply from CruiseHub

Thank you for the great review! We're so glad Mike was able to find you the best deal for your upcoming cruise. Wishing you a fantastic trip, and thank you for trusting us with your travel plans!

-The CruiseHub Team

Rated 5 out of 5 stars

Dave was very helpful and prompt with…

Dave was very helpful and prompt with assisting me in making corrections to my booking.

August 27, 2026
Unprompted review
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Reply from CruiseHub

Thanks so much for your feedback! We're happy Dave could quickly sort out those corrections for you. We appreciate you choosing us and hope you have a great cruise ahead!

-The CruiseHub Team

Rated 5 out of 5 stars

From the First time i had contact with…

From the First time i had contact with Mike Walker, he was very professional...very patient with me...and surch for good deal for us...its my first time dealing with Cruise Hub and so far so good...!!

I will definetly remomand Cruisehub canada !

August 27, 2026
CruiseHub logo

Reply from CruiseHub

Thank you so much for taking the time to share this! We're thrilled Mike could make your first experience with CruiseHub Canada a great one. His patience and professionalism are exactly what we strive for. We look forward to helping you find even more great deals in the future. Safe travels!

-The CruiseHub Team

Rated 5 out of 5 stars

Rowan was so helpful.

Rowan was so helpful and helped in resolving this. 10/10 for her.

Thanks so much.

August 27, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you for the wonderful feedback! We'll be sure to pass along your kind words to Rowan. She'll be so happy to hear it. We're glad we could get everything resolved for you. Thanks again for choosing us!

-The CruiseHub Team

Rated 5 out of 5 stars

Cruz hub has friendly representative

Cruz hub has friendly representative. They are not pushy. They are willing to find the best deal possible for you doing the planning of your vacation. They are very cooperative and working with you with payments and other arrangements very professional.

August 19, 2026
CruiseHub logo

Reply from CruiseHub

Hi Janice, Thank you so much for the kind words! We’re glad you had a great experience with our team. Our goal is always to make planning your cruise easy, stress-free, and focused on finding the best option for you. We truly appreciate you choosing CruiseHub and hope you have an amazing vacation!

- The CruiseHub Team

Rated 5 out of 5 stars

The agent understood our issue and…

The agent understood our issue and worked promptly and professionally to address it in good time.

August 26, 2026
CruiseHub logo

Reply from CruiseHub

Thank you for taking the time to share your feedback! We're glad our team understood your issue and worked quickly and professionally to get it resolved. We look forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Matelda green that’s what makes this…

Matelda green that’s what makes this trip so special thank you

August 24, 2026
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Reply from CruiseHub

Thank you so much for this lovely review! We're delighted to hear Matilda helped make your trip so special. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Bruno was awesome

Bruno was awesome. Very clear and concise on the details. Made this booking very easy.
Thank you.

August 22, 2026
CruiseHub logo

Reply from CruiseHub

Thank you so much for the kind review! We're so glad Bruno made your booking experience clear, easy, and stress free from start to finish. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Bruno has been very helpful in…

Bruno has been very helpful in assisting with CruiseHub reservations. He is very polite and always try giving us the best deal. He really care and of good service. I am referring my friends as he makes a big difference. Thanks!

August 23, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you so much for this wonderful review! We're delighted to hear that Bruno has taken such great care of your reservations, always finding you the best deals with such politeness and care. It means so much that you're referring your friends to us. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Rowan was amazing with helping me get…

Rowan was amazing with helping me get what we wanted. She was friendly and knowledgeable about the staterooms

August 22, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you so much for the kind review! We're delighted to hear Rowan helped you find exactly what you were looking for, and that she was so friendly and knowledgeable about the staterooms. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

Dave was amazing

Dave was amazing! Customer service is unmatched. He should really be a trainer because he was so good! We had some difficulties and an emergency to cancel. The way he treated our family was amazing.

August 21, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Thank you so much for this wonderful review! We're so glad Dave was able to take such great care of your family, especially given the difficult, last-minute cancellation. It's wonderful to hear his service made such a positive impact. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 4 out of 5 stars

My concern was satisfactorily addressed…

My concern was satisfactorily addressed in a timely manner.

August 20, 2026
CruiseHub logo

Reply from CruiseHub

Thank you for taking the time to share your feedback! We're glad we could resolve your concern quickly and to your satisfaction. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

Rated 5 out of 5 stars

What a great experience…

What a great experience dealing with Dave at Cruisehub. I never came across a company and travel agent who are laser focused on customer needs and just want to see their customers happy. My first time booking with them but defenitely not the last. Ask for Dave Brown next time you need to book. This guy will go above and beyond to get you your favorite bookings.

August 19, 2026
Unprompted review
CruiseHub logo

Reply from CruiseHub

Hi Taha, thank you so much for this fantastic review! We're thrilled to hear Dave made such a great first impression and that our team's focus on customer needs really came through. We're looking forward to helping you with your next cruise!

-The CruiseHub Team

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