Clubefashion Reviews 

Very very bad. Verst ever. I paid for the hair dryer 2.august. Today is 2. september. 1 month has gone, my hair dryer has not arrived. I contacted client service twice, nothing happens. Event i know now the packing needs EDI, kind of document. But is is far too difficult for this company to fix it .

this is the first time I bought it and it has been a great one. I have been informed when the package arrived and I had no problems. Product as described. I truly recomend ´clubfashuib

Excellent experience! The product arrived exactly as described, in perfect condition and well packaged. Fast delivery, great prices, and I’ll definitely be shopping here again. Highly recommend!

The tracking link i received was not working so i couldn't track my package. My package was also delivered multiple days later than I was told and when it finally arrived it turned out to be the wrong item.

Update:
I contacted them about it, provided them with pictures and requested a new product sent to me or a full refund. They apologized for the inconvenience and gave me my money back the day after.

I use this platform to buy great brands at great discounts. Normally they have great deals. Can take some time but when they have stock its quick. Recommend

This website is a SCAM. No one will answer you. Their contact page on the website isn't even working.

Só far, I can't get into my account to check on my order. I tried to change my password and can't even do that. Your site is terrible.

I've ordered 3 shirts from Club Fashion, and the overall experience couldn't be worse. First, they took longer than expected to deliver the parcel. Then, as soon as I opened the package, the order made wasn't what they shipped.
I started a process to correct the order but after days and dozens of contact requests, which by the way its a problem by its own, since their website is terrible, i grew tired of waiting for their reply and decided to cancel the order instead...
Now coming to that, another war... their website doesn't allow for that and after receiving a link to send back the products and pay 3,99€, the website asks for us "to select products" which do not even appear in the webpage.

This is absolutely shameful and a terrible representation of what e-comerce, specially in Portugal, is.

You've lost much more than a client with this.

I received a watch, it had a fault - a chip out of the side of the dial-face. Even though I had a photograph of this fault with the watch still in its box they still took over 2 months to refund my money.
They accused me 'damage due to wear'; there was other damage that I hadn't even noticed - as I had put the watch back in the box, within 2 days, ready for return immediately on noticing the 'chip'. They even used my words against me when I stated that I didn't notice the fault until the plastic membrane was removed - they stated - "hence it was caused after the membrane was removed"... (it was a chip on the side of the watch - not easily noticed).
They even observed that I put tape inside the box to send it back - due to the box being bent and damaged (on arrival).
After many e-mails back and forth from client services I also decided to fill in the Complaints Book; the watch was sent somewhere for 'technical analysis'.
I think the Ombudsman only agreed with my refund due to the process taking so long - even though I had provided a lot of evidence.
So VIDEO EVERY UNBOXING in full details - if all is OK, you won't need any evidence, but if not, you will still probably be charged 3.99 to send the faulty item back! There seems no way to send them evidence other than a small written statement on the app.

Absolutely fraud! I purchased a mattress from a brand a know very well. I received a FAKE mattress! After contacting the customer service I’am COMPLETELY ignored. No one helps me. The customer service is of ZERO help. It’s impossible to find the imprint of the company who sold me the mattress to. Everything that is happening here is absolutely illegal and against the law. My lawyers are on the case already. Hopefully this website will be banned soon.

Efectuei a uma compra no site supra citado de um polo, que verificando que não me servia, no próprio dia da entrega do artigo comuniquei que pretendia devolução à entidade vendedora. Solicitei à mesma nesse dia a indicação da morada de devolução, e nunca me foi indicada. Procedia a mais 3 pedidos do mesmo teor, e nunca me foi dada a morada, indicando agora essa entidade fraudulenta que já passaram os 14 dias para devolução, e que a morada está no site.

Ora verifica-se que a má fé desta empresa vai a níveis surrealistas, uma vez que a página de contactos, se for acedida com login efectuado na conta de cliente, não apresenta a morada, apenas apresenta quando se visita a página sem estar ligado como cliente.

Tenho prova que efetuei 4 reclamações / pedidos de morada de devolução, e em nenhum em foi indicada a morada.

Por causa de uma simples devolução perderam um cliente, e espero que percam bem mais.

I made a purchase on the aforementioned site of a polo shirt, which, when I found that it did not fit me, on the same day of delivery of the article, I communicated that I wanted to return it to the seller. I asked her on that day to indicate the return address, and it was never given to me. I proceeded to 3 more requests of the same content, and I was never given the address, now this fraudulent entity indicates that the 14 days for return have passed, and that the address is on the website.

Now it appears that the bad faith of this company goes to surreal levels, since the contact page, if accessed with a login made in the customer account, does not present the address, only displays when visiting the page without being connected as a customer.

I have proof that I made 4 complaints / requests for a return address, and in none of them was the address indicated.

Because of a simple return they lost a customer, and I hope they lose a lot more.

Excellent service, and very fast

I've ordered multiple times from their site, and although to date all products have been delivered as ordered, no delivery date has been met. The estimated delivery dates are always around 3 weeks after payment, but usually they take up to 5 weeks.
The customer is never properly notified in advance that the delivery dates will not be met, nor does the customer service provide any answer other than "we're not responsible for the shipping, so delays may occur due to stock management of our suppliers".
Apart from that, I believe the overall experience is acceptable, although the site itself is quite appalling.