CanvasCamp Reviews 

My experience with canvas camp has been the best service I have had in years. I bought a bell tent early summer and it is Perfect. I will continue to use them. My next addition will be a stove and I will most definitely would not use another company. They have a personal touch that I thought had gone from the world. It has been a pleasure to discover them.

A great addition to our volunteer base camp.
Product description very detailed and accurate.

Simple to order with international delivery, arrived quickly and with very good customer service support.

Ordered a tripod frame for my 3m, and arrived in the UK within 4 days. Excellent service, and it fits perfectly

Quality USA made product. The foraging bag is in innovative and made for hard use. It will be put to good use in the Canadian wilderness. Top notch h company that stand behind their products and I would not hesitate to buy again from this company. Only suggestion I could make would be to upgrade the D rings and snap shackles to marine grade bronze. The current ones are decent but the bag would benefit from clasps that match the grade of the bag itself. Keep making the best quality. A bag like this will take a beating.

We installed the tent for our forest gathering and it was a blast! Even better then we thought it will be.
And the quality is superb!
Costumer service could be little bit faster to respond on mail though. 🙂

purchased stain remover from Canvas Camp to clean my canvas bell tents. I specifically chose this product as it states on their website that it does not damage the waterproofing on tents. The cleaner works really well and removed all stains quickly. However, it bleached the canvas and completely stripped the waterproofing on my 2 tents which are 1 and 2 years old and only used occasionally. I assumed there was something wrong with the product and contacted customer service. They tried to make excuses saying that my tents must be old, damaged ect. Nowhere on the website or product label does it mention that product may damage older tents. It also doesn’t say that it should only be used on their own tents which was another excuse I got. My tents weren’t old or damaged and I sent some videos showing the damage and the water pouring through. Instead of being concerned that there may be a fault with the product, their solution was to offer me to but their waterproofing! My tents were destroyed with huge patches of discolouration but according to customer service I should have cleaned the whole tent to avoid this, again not mentioned on the instructions. I have now had to spend €350 to reproof my tents but the discolouration cannot be fixed.
The interactions with customer service were terrible, they did not take any accountability despite video evidence. They made excuses and basically said it was my own fault despite me following exactly the instructions on the container and website. I would avoid this company due to its awful customer service and deceptive labelling .

I bought the 10x14 Big Horn tent.
I live in the UK, so I was a little concerned if there was a problem, which there was a problem with one of the poles, to which CanvasCamp sorted and sent a replacement pole set to me within a few days, which was a relief to me. So thank you again for your help.

Great tent, the Oryx.
Heavy but it’s quality canvas!
One thing, if the tent is wet (from rain) and you open the door water leaks in because of the shape …; so get out quickly and wipe it dry if possible!

Great customer experience with Vanessa and her team. I bought a Sibley Pro 500 and returned it within 48 hours, although there is a return shipping cost I was very happy with Canvas Camps reply and refund. If you are doubting for fear of getting it wrong and losing money, you are in good hands.

I'm writing this review after two weekends 'testing' our new tent. We had some minor issues, but all our questions and the one small damaged part, were resolved very quickly and professionally.
We're really happy with the over all quality of the products we bought (tent, inner tent, awning, extra tent poles) and also happy about the customer service.

excellent customer service that helped me pick the right tent, and the tent got delivered within days, from Belgium to Germany. The product is fantastic.

The product and the communication with customer service convinced me

Excellent!!!

I've already bought 3 tents and my satisfaction is low. I bought models that were advertised as suitable for all weather conditions since they're meant to be used year-round. They didn't even make it through the first winter and were already covered in black stains, so much so that both the inside and outside are full of them. They are indeed easy to assemble and offer excellent wind resistance. The interior space of the 4.5m diameter tents is comfortable and great for a double bed or two single beds.

Shipping can be problematic as they will send to a Po box but the shipper may not deliver due to signature requirements. Other than taking longer than expected customer service was active in finding the parcel and ensuring it's arrival.

Another thing however they advertise as a "North American" company and their website makes it seem like it's Canadian. But when shipped it came from Germany. So not north American at all. If the package didn't arrive I would have cancelled.

We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty.
The quality of the fabric and design are awesome and definitely worth the price!
Many thanks canvascamp for your nice products&support.
David (Toulouse-France)

I recommend this company for its professionalism, efficiency, and product quality.

We bought the Sibley Apex 500 together with the All-Season Fly, and it truly exceeded our expectations. The tent is beautiful — you can see the quality in the materials, stitching, and all the small design details. It feels very solid and durable; with proper care, I genuinely believe it can last for many years. Our plan is to keep it set up for long periods (months at a time), and that’s exactly why we chose this model and the Fly — to protect the tent and extend its lifespan.

I also want to highlight CanvasCamp’s support. They were patient, consistently kind, and very solution-oriented. Importing into Argentina can be complicated, and they still showed real goodwill and professionalism, following through until everything arrived safely and correctly.

We’re very happy with both the product and the company. Highly recommended.

Great product, we have used the canvas tents for 13 years now. Good support usually available products. The tents need to be cycled every 3 years because of mould.

Fantastic quality tent, great customer service. All my energy can go to enjoying nature instead of worries about a leaking tent or writing emails.