The store and staff are always lovely. Sometimes low stock but that’s my luck. Good prices and selection. My issue is with customer service. I just had simple questions about the elite membership, and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shawn and Chris at Silvercreek Guelph are always amazing! Knowledgeable and ready to help answer any questions! Always calm! I feel bad they have to strip the store bare at night and reshelve eve... See more
Amazing customer service in store and online. Online staff work efficiently, my issues was resolved the same day, within a couple hours. In store staff are always super friendly and have great recomme... See more
Company replied
Canna Cabana Keele St North York location/605 I found Canna Cabana accidentally while travelling to Sauble Beach Ontario making a petrol stop. Staff and pricing there were exceptional. I then search... See more
Company details
Contact info
Alberta Stores, British Columbia stores, Ontario stores, Saskatchewan stores, Manitoba Stores, Canada
- info@cannacabana.com
- cannacabana.com
3.7
Average
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically takes over 1 month to reply
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This company is amazing!
Their products are awesome! The best in town. Also, I had a situation recently that required I work with their customer service to sort it out. They worked with me right to the end with friendly patience and exemplary service.
I highly recommend Canna Cabana!
September 1, 2026
Unprompted review
Reply from cannacabana.com
Hi Kim,
Thank you so much for sharing this heartfelt feedback! 😊 We’re genuinely happy to hear that you’re enjoying our products and that our customer service team was able to make a difficult situation feel a little easier. Knowing that our team treated you with patience and care truly means the world to us. 💙 Your recommendation means so much, and we’re grateful to have you as part of the Canna Cabana family!
Have a great day! 🌟
I bought a Puffco from the St-Larent
I bought a Puffco from the St-Larent shop and when I came home and used it for the first time following the instructions, I got a massive headache and burnt rubber smell was coming out of the device. When I cam back, they actually tested the device to make sure the problem was there. Then decided.to refund me, unfortunately, the interac system stopped working for a few minutes. The person serving me kept his calm and handled the situation (and a horde of customer that was coming in) very well. That's my favorite shop and I will come back there. I always get an 11/10 service. Zanish was the one who helped me!
August 18, 2026
Unprompted review
Reply from cannacabana.com
Hi J L,
Thank you so much for sharing this! We’re truly glad Zanish was able to stay calm, patient, and helpful throughout the situation and make sure everything was handled properly. It means so much to hear that you continue to consider us your favorite shop and would happily come back. 💙 We’ll definitely pass your kind words along to Zanish, 11/10 feedback like this is what makes our day!
Have a great day! 🌟
Best customer service
Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The prices are out of this world too and the elite membership is WORTH THE MONEY!! SO MANY SAVINGS!
August 27, 2026
Unprompted review
Reply from cannacabana.com
Hi Kameryne,
Consistency in support like this is always the goal, glad it's been a smooth ride every time you've reached out! There's definitely room to keep raising the bar across the board, including in store, and that feedback is genuinely useful for us. Thrilled to hear ELITE has been paying off too, those savings are exactly why we built the program the way we did. Thanks so much for sharing all of this with us 🙏
Have a great day! ⭐
Favourite shop
Amazing customer service in store and online. Online staff work efficiently, my issues was resolved the same day, within a couple hours. In store staff are always super friendly and have great recommendations and opinions on products
August 26, 2026
Unprompted review
Reply from cannacabana.com
Hey Mairead,
Thank you for this appreciation, you just made our day awesome! 🌟 Quick turnaround with a resolution wrapped up in just a couple hours shows the team doesn't let things sit, and having knowledgeable staff on the floor to guide product choices rounds out the experience nicely Thanks so much for taking the time to highlight both sides of it 💚
Have a great day! ⭐
The website states a different thc%…
The website states a different thc% than the actual product. I did not know they do this and would not have purchased what I got as it had a lower % of thc. Very disappointing and untrustworthy imo.
August 24, 2026
Unprompted review
Reply from cannacabana.com
Hi Roberta,
We understand the frustration, THC percentages can naturally vary from batch to batch, so the number you see may difference slightly depending on which batch your product came from. That said, if you still feel there's a mismatch or any concern with what you received, please don't hesitate to reach out directly to our Customer Support team (info@cannacabana.com) we'll make sure to look into it and get things sorted out for you.
Have a great day! ⭐
Midnapore- Calgary
Midnapore- Calgary. … friendly knowledgeable yards care of customers!!
August 18, 2026
Unprompted review
Reply from cannacabana.com
Hey Mureahl, this made our day to read! 😄 Sounds like the team at the Midnapore, Calgary location left a great impression, friendly and knowledgeable service like that is exactly what we aim for on every visit. Thanks so much for taking the time to share this 🙏 Have a great day! 🌟
i would never shop here again
i would never shop here again. 1891 rathburn road east stay away this is a bad location I was charged a great deal more than the price listed i was told the price was for elite members but the price clearly said member not elite member I am a member so my 50 dollar order came out to over 80. what is the point of member discount if they won't honour the deal this used to be a great dispensary now it is on my never shop here its just not worth the hasslel of making sure your getting the listed price and if you prove your are not, they still won't honor it.JUST SHOP SOMEWHERE MORE TRUST WORTHY THIS IS NOT THAT PLACE
August 20, 2026
Unprompted review
Reply from cannacabana.com
Hey Tom, we're really sorry to hear about this experience, especially around pricing not matching what was listed, that's a frustrating position to be put in and not the standard we want at any of our locations, including Rathburn Road East. We did take a look on our end but weren't able to locate an account under the name provided. We'd really like to get this sorted out properly for you, so please reach out directly to our support team at info@cannacabana.com using your existing account email, and we'll investigate this internally right away and make sure it's made right.
Have a great day! 😊
I WORKED FOR THIS SHT COMPANY AS A…
I WORKED FOR THIS SHT COMPANY AS A RETAIL SHIFT LEADER...I QUIT....ANOTHER JOB CAME UP...THEY SAID I DIDN'T HAVE THE QUALIFICATIONS FOR RETAIL SHIFT LEADER....THAT'S THE COMPANY...THEY'RE MORONS....RAJ...THE OWNER...HIRES RACIST PEOPLE THAT MAKE FUN OF INDIAN PEOPLE....AT THE COMPANY OWNED BY AN INDIAN PERSON....THIS IS THE WORST CANNABIS STORE IN EXISTENCE...THE BIGGEST PROBLEM IS THAT THE PEOPLE THAT ARE HIRED IN MANAGEMENT POSTIONS ARE COMPLETE AND UTTER MORONS...THEY DON'T KNOW A THING ABOUT WHAT THEY'RE DOING AND FIRE ANYONE THAT GETS TO 6 MONTHS SO THEY DON'T HAVE TO PAY ANYONE A RAISE....THEY ARE TURNING AND BURNING THROUGH EVERY SINGLE PERSON THAT WORKS FOR THEM....DO NOT SHOP HERE AND DO NOT WORK HERE....THIS IS ONE OF THE WORST BUSINESSES TO EXIST IN CANADA....
August 19, 2026
Unprompted review
Reply from cannacabana.com
Hey Simmy, first off, we're sorry this turned into such a hassle for you. We took a closer look into your concern regarding the phone number update you requested for your account, and after checking on our end, we found that the new number you provided is already registered against another existing account, which is why we're unable to add or update it on your account at this time, this isn't something we're able to override on our side. If you have a different phone number that isn't already tied to another account, we'd be more than happy to get that updated for you right away, just share it with us (info@cannacabana.com) and we'll take care of it promptly. We understand this wasn't the resolution you were expecting, and we appreciate your patience while we sorted through the details 🙌
Have a great day! 😊
This is my go to place!
I had a good fortune to drop in on this place and was thoroughly delighted to be served by this tall good looking guy with grey hair. Very impressed with his level of knowledge particularly with infused products. Wanted to learn more about them and left with great satisfaction. I’ll be sure to keep coming back to this place on March Rd. I noticed the other store locations don’t get nearly the same great reviews.
August 14, 2026
Unprompted review
Reply from cannacabana.com
Hey John, we're really glad to hear this! Sounds like you got a great experience from our team member on March Rd, especially with all that knowledge on infused products, glad it left you feeling informed and satisfied. Excited to know you'll be back again soon, and thanks for taking the time to share the details of your visit with us 🙌
Have a great day! 😊
Great and fast customer service
Great and fast customer service! Thank you!
August 10, 2026
Unprompted review
Reply from cannacabana.com
Hey Jackson, we're really glad to hear this, you made our day! Fast and helpful is exactly what we aim for, so it's great to know it came through for you. Thanks for taking the time to leave this review 🙌
Have a great day! 😊
Best store I’ve been to.
I live in Waterdown and there are at least 4 shops that I could go to but I prefer to drive 1/2 hour to Canna Cabana on Upper James.
The staff are very friendly and welcoming. If I have a question, they know the answer but if they don’t, they will take the time to find the answer.
August 13, 2026
Unprompted review
Reply from cannacabana.com
Hey Ron, honestly, this made our day 🙌 Driving half an hour past four closer shops just to come to our Upper James location says a lot, and we're so glad the staff have been living up to that trust. Whether it's answering right away or digging until they find the answer, that's the kind of care we want every visit to have. Thank you for taking the time to write this out for us 💚 Have a great day! 😊
New elite member
I’ve been searching for a store to stay loyal to and Canna Cabana on Robertson Road is the best store by far! The staff there are always friendly and quick to serve you! Personally, I enjoy Harry as he is quite cheerful when serving me! This is an amazing store!
July 29, 2026
Unprompted review
Reply from cannacabana.com
Hey Sarah, love hearing stories like this! 🌟 So glad the Robertson Road location has earned your loyalty after all that searching, that means a lot to us. Sounds like Harry's cheerful energy really makes the visits stand out, we'll be sure he hears that his service is making a difference. Thanks so much for sharing this and calling him out by name 🙌 Have a great day! 😊
Disgusting experience with staff at Staff at St. Paul Cana Cabana
Error appeared on Kiosk although money was taken out of my account. When staff were approached, they handled the 5 customers that came after me first and then after waiting for 20 minutes informed me that there was nothing they could do. Although I was able to provide confirmation that the transaction went through on my phone and was not able to receive the product, 3 staff requesting that I had to bring in a paper copy of the transaction in order to get a refund because the transaction did not show up on their computer. 3 staff yelling, all going into the back for like 5 minutes and then coming out and snickering and then going back and forth multiple times like this. Totally immature staff who lack experience to deal with a customer who raised his voice a little in feeling frustrated that he had to get a paper copy of the transaction. So, had to go home and print a paper copy of the transaction, block out my personal banking information and return to the store. Absolutely ridiculous in my opinion. I am old and I have never seen anything like this regarding a refund in a business ever! A paper copy of the transaction was eventually produced and the staff did not take a photocopy or take a picture or anything, just looked at it and returned the paper transaction along with the money. Thought they said they needed a paper trail for their transactions??? The paper transaction had exactly the same information as the online transaction from the bank on the phone. In my opinion, it was not the problem of the customer that their computer was not working properly. I could see if this was for a very big amount, but it was not. Very disgusting experience of how this was handled! Never, ever returning to this store in St. Paul, Alberta!
July 22, 2026
Unprompted review
Reply from cannacabana.com
Hey Linda, this isn't the experience we ever want a customer to walk away with, and reading through the details here, we understand exactly why you're upset. Being made to wait after a kiosk error, especially when you already had proof of the transaction on your phone, should never have taken as long or felt as dismissive as it did. The behavior you described from staff during that time is not the standard we hold our team to, and we're genuinely sorry you were put in a position where you had to go home, print documentation, and come back just to resolve something that should have been handled on the spot.
We take feedback like this seriously and will be addressing what happened at this location directly with the team. Thank you for taking the time to lay out exactly what occurred, it helps us understand where things went wrong so we can work on making sure this isn't repeated.
Issue resolved quickly and efficiently
The membership I purchased online was not working in store and also stopped working for online purchases. I ended up puchasing the membership again instore and it works as it should now. I emailed customer support and they were very helpful and returned the cost of my original membership. Thanks for your speedy resolution.
July 24, 2026
Unprompted review
We always get such great service at the…
We always get such great service at the westlands location in Calgary Wyatt is knowledgeable and always smiling. We drive to that specific location because of him.
July 16, 2026
Unprompted review
Missing online order
After contacting cana cabana store that I had not received my order, they had put in a request for investigation and even though some hiccups along the way with poor customer service of the in-store staff member the remainder of the staff including Ashley were very perfessional and helpful and refunded the money. Minus a few hiccups as stated this being a fantastic store for prices and product but also customer service Minus a few issues. Highly recommended if your looking for great products and prices but also a friendly space and always make you feel welcome
July 9, 2026
Unprompted review
Reply from cannacabana.com
Hey Dillon, we're really glad this got sorted out in the end! 😊 Sorry to hear there were a few rough patches with in-store service along the way, that's not the experience we want anyone to walk away with, but really glad Ashley and the rest of the team stepped up to keep things professional, helpful, and got that refund processed for you. Great to hear the store still left you with a strong impression overall on pricing, product, and that welcoming feeling. If you ever run into anything again, feel free to reach out directly to our customer support team at info@cannacabana.com. Thanks so much for sharing the full picture with us.
Have a great day! 🌟
Last month I joined the canna cabanis…
Last month I joined the canna cabanis elite club was told this month being my birthday to please come in and pick up your free birthday gift another perk they said !? Yesterday they send mea reminder to come in and pick my free gift on my birthday ☺️so went there hahahahaha!!!sorry don't have in stock,oh?? To be truthful she said we haven't had them in since April!?!?!!? So last month you people said and lied to me last month when I signed up telling me That I would as a perk oh and by the way the perks are just normal prices everywhere else ,sure it's lower than there prices, couldn't even offer any substatutions going to look for a honest company really now
July 13, 2026
Unprompted review
Reply from cannacabana.com
Hey Chuck, we tried to look into this internally using the name provided but weren't able to locate any account details on our end. We're really sorry about this experience though, being told you'd get a birthday gift as part of joining Elite and then finding out at the store that it hadn't been in stock since April is genuinely disappointing, especially on your birthday. That kind of mixed messaging isn't something we want happening, and we understand why it left you questioning the value of the membership altogether. If this or any other concern comes up, please feel free to reach out directly to our customer support team at info@cannacabana.com and we'll get this sorted out for you. Have a great day! 😊
Excellent customer service
Excellent customer service, friendly at every level and consistent with communication. Wonderful experience through the whole process, I will be keeping my business at Canna cabana
July 12, 2026
Unprompted review
Reply from cannacabana.com
Hey Robert, this absolutely made our day! 😄 Friendly and consistent communication at every level is exactly what we aim for throughout the whole process, so it's great to hear that came through clearly for you. Knowing you'll be sticking with Canna Cabana means a lot to the whole team. Thanks so much for sharing this 🌟 Have a great day! 💚
Fast response direct and…
Fast response direct and straightforward. I like that
There customer service is fast
July 12, 2026
Unprompted review
Reply from cannacabana.com
Hey Jamie, really happy this stood out to you! 👏 Fast, direct, and straightforward is exactly the kind of service we aim for, no unnecessary back and forth. Thanks so much for taking the time to share this ✨ Have a great day! 🌟
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