Canadian Board Co. Reviews 

75
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the floating docks, boards, and rafts are extremely sturdy, durable, and well-designed for outdoor water activities. Furthermore, consumers consistently appreciate the incredibly helpful staff, friendly sales teams, and highly responsive customer service representatives who go out of their way to provide guidance. Some reviewers were not happy with occasional shipping delays, extended delivery times, and minor product flaws like faded surfaces or damaged boxes upon arrival. A few people also mentioned that waiting for items required extra patience before they could finally enjoy their purchases on the water.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that items like the floating docks and rafts are... See more

Quality

Consumers find quality to be positive, highlighting that the products are very solid, sturdy, and durable for... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as enthusiastic, helpful, and... See more

Customer service

Users describe positive interactions with customer service, noting that support agents answer email questions... See more

Service

Customers consistently note positive experiences with service, highlighting great assistance and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered two floating docks and although they came late, the company made sure we were aware of the delay and kept us updated. The inflatable floating docks both arrived, and were well packaged. As... See more

Company replied

Rated 5 out of 5 stars

Took a little while to get our floating dock, but it was worth the wait. Great product! The communication from Canadian Board Co was also excellent during the process so we knew exactly when we would... See more

Company replied

Rated 5 out of 5 stars

We purchased an inflatable dock for use by our grandsons. Although not used frequently, it certainly came as advertised- very solid, sturdy with great quality features such as non-slip surface, and nu... See more

Company replied

Rated 5 out of 5 stars

The sales Team at Vancouver Boat show were enthusiastic and confident that the platform was among the best in industry. They took all the time we needed to make our decision without pressuring us. T... See more

Company replied


Company details

  1. Outdoor Sports Store
  2. also in
  3. Adventure Sports
  4. Water Sports Equipment Rental Service

Written by the company

We offer the most competitive pricing and longest warranty on the top inflatable paddleboard brands and inflatable docks. We are a Canadian brand serving Canadians. Our 60-day riders guarantee lets you try your board or dock risk-free! We are your local beach connection...now enough talk, let's get floating.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(75)

72 reviews in the last 12 months

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Rated 4 out of 5 stars

Quality of the product not an issue

Quality of the product not an issue. However, the boat arrived three weeks before the electric motor, and the top arrived six weeks after that. It’s an ideal set up for our 48 acre lake. We are the second purchaser on the lake, and it was helpful to see the other one in action. Would buy again.

August 7, 2026
Rated 3 out of 5 stars

Delivery delay after delay.

Communication was good but the order took months to arrive. In the end, I had to buy two parts of the package when I only wanted one which you said was possible.

I am happy with the product - even the one I originally didn't order. Good product, updates provided but slow, slow delivery.

August 3, 2026
Rated 2 out of 5 stars

Placed an order thinking I was “buying…

Placed an order thinking I was “buying Canadian”. Found out later that it just meant shipped to your final destination eventually from in Canada. Two delays for my preorder shipment later and then finally an email that part of my order was shipping. Only to get a follow up email the next day that they are now out of stock of the one thing that they had stock of for almost a month. I was asked if I would like another color tether. Yes let me take one of the other colors I didnt order at first. The floating dock and chairs have been good so far. The floating dock looks like it has the same soft teak mating like in boats, it does not. Didn’t get a lot of use this summer so time will tell if I made the right call or if I should have just cancelled the whole $1500 order when I cancelled the tether.

July 27, 2026
Rated 5 out of 5 stars

Canadian Board Co

Canadian Board Co. It not only sells great-quality products but also has customer service that stands out from the rest.

July 29, 2026
Canadian Board Co. logo

Reply from Canadian Board Co.

This really means a lot to us! We put just as much care into looking after our customers as we do into our products, so hearing this makes our day. Thanks so much for your trust and support! 😊


- Canadian Board Co.

Rated 5 out of 5 stars

Enjoying the board

Enjoying the board. And good service when
I needed to order a replacement nut & bolt for the fin.

July 20, 2026
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Reply from Canadian Board Co.

Glad you're enjoying the board! Sometimes it's the smallest parts that cause the biggest headaches, so we're happy we could help get that sorted out. Thanks for the kind words, and happy paddling! 😊

- Canadian Board Co.

Rated 5 out of 5 stars

The first day I received my 10ft…

The first day I received my 10ft battle cat i loaded it in to my back seat.Heading to go fishing . Lock Lomond is a large lake and requires a four stroke outboard (5hp Mercury) . As luck would have it was in the afternoon and the wind had come up. Determined I launched, it was hard getting off the beach. It was a good test about a foot and half chop !the battle cat had no problems considering the rough conditions. Had a great day,never caught any fish.Went fishing with my grandson and son in law two big guys and myself loaded with all of our gear again no issues. I highly recommend the Rover Battle Cat. I have now but it away for the season and looking forward to next season. Cheers

August 10, 2026
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Reply from Canadian Board Co.

Now that's a proper first test for the Battle Cat! 😂 Sounds like it handled the chop like a champ, even if the fish weren't cooperating. Love hearing you got to enjoy it with your grandson and son-in-law too. Thanks for sharing your adventures and recommending us. Here's to calmer waters and more fish next season!

-Canadian Board Co.

Rated 5 out of 5 stars

I got a Shark pump

I got a Shark pump, which is great, it was super fast delivery and they answered all my email questions promptly, and they were super helpful with other advice not related to my purchase. A great company with enthusiastic people passionate about the sport.

July 23, 2026
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Reply from Canadian Board Co.

This is such a lovely review, thank you! So glad you're enjoying your Shark pump and that it arrived quickly. We're always happy to chat about life on the water, even when it's not about a purchase! Really appreciate your kind words about our team. 😊

- Canadian Board Co.

Rated 5 out of 5 stars

Aside from the great product

Aside from the great product, the customer support and all the love from the team were incredible. If I could, I'd give them all kisses.


July 21, 2026
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Reply from Canadian Board Co.

Well, this one definitely made us smile! 😂 We'll happily accept the virtual kisses! So glad you love the product and felt the love from our team too. Thanks for making our day!

- Canadian Board Co.

Rated 5 out of 5 stars

Best cottage upgrade

I bought the 8x8 swim dock this summer. It is absolutely the best upgrade to the cottage this year. Kids love it. Adults love it. Easy to install, easy to dismantle. So happy I bought it. Very strong and durable and a ton of fun. Don't hesitate just buy it. Perfect for the lake.

July 14, 2026
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Reply from Canadian Board Co.

Best cottage upgrade of the summer? We love hearing that! 😊 Sounds like the whole family has claimed a spot on the dock. So glad it's been easy to set up and packed with fun. Thanks a ton for the recommendation, and here's to many more summers on the lake!

- Canadian Board Co.

Rated 5 out of 5 stars

Fun on Georgian Bay

We purchased an inflatable dock for use by our grandsons. Although not used frequently, it certainly came as advertised- very solid, sturdy with great quality features such as non-slip surface, and numerous tie-downs.

July 14, 2026
Canadian Board Co. logo

Reply from Canadian Board Co.

Georgian Bay sounds like a wonderful spot for the dock! So glad you're happy with the quality and stability, especially with the grandsons using it. Hopefully it gets plenty more action next summer! Thanks so much for sharing your experience.

- Canadian Board Co.

Rated 5 out of 5 stars

Great service and amazing product!!!

Great service and amazing product!!!

July 15, 2026
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Reply from Canadian Board Co.

Love hearing this! So happy you're enjoying the product and had a great experience with our team. Thanks a ton for the support, it really means a lot to us!

- Canadian Board Co.

Rated 4 out of 5 stars

When my order was going to be late.

When my order was going to be late.
Good to know, but I asked for a deal on a 10’6” sup board and got no response
Just letting you know

July 16, 2026
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Reply from Canadian Board Co.

Thanks for sharing this! We're glad the shipping update was helpful, and we're sorry we missed your question about the SUP board. We've since reached out to you by email regarding the 10'6" board and would love to help you out with a deal!

- Canadian Board Co.

Rated 5 out of 5 stars

Very happy with the product

One of the few businesses that actually care about their customers and go the extra mile. Quick response to my emails. Great support. Great product!
Grandkids had a blast this summer.

July 7, 2026
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Reply from Canadian Board Co.

This really made our day! So happy to hear the grandkids had a blast this summer. That's what it's all about! 😊 Thanks for the kind words about our team. It means a lot to know we made your experience a great one!

- Canadian Board Co.

Rated 5 out of 5 stars

High quality and dependable service

High quality and dependable service

July 8, 2026
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Reply from Canadian Board Co.

Really appreciate this! Quality products and service you can count on are exactly what we aim for. Thanks so much for your trust and support!

- Canadian Board Co.

Rated 5 out of 5 stars

Great product, great experience!

Took a little while to get our floating dock, but it was worth the wait. Great product! The communication from Canadian Board Co was also excellent during the process so we knew exactly when we would receive everything. Appreciate the openness and honestly.

July 15, 2026
Canadian Board Co. logo

Reply from Canadian Board Co.

So glad the dock was worth the wait! We know waiting isn't fun, so keeping you in the loop was the least we could do. Really appreciate your patience and kind words. Hope you enjoy many great days on the water!

- Canadian Board Co.

Rated 5 out of 5 stars
Canadian Board Co. logo

Reply from Canadian Board Co.

Love hearing this! Great value and excellent service are exactly what we aim for. Thanks so much for choosing us and sharing your experience!

- Canadian Board Co.

Rated 5 out of 5 stars

Everything went very well with our…

Everything went very well with our latest purchase, the delivery was within 2 weeks and the dog ramp was as expected with great quality.

July 8, 2026
Canadian Board Co. logo

Reply from Canadian Board Co.

Love hearing this! So glad everything went smoothly and the dog ramp lived up to your expectations. Hopefully your pup is enjoying it just as much! 🐾 Thanks again for choosing us!

- Canadian Board Co.

Rated 5 out of 5 stars

The owner’s disposition

The owner’s disposition, excellent communication explaining details - no pressure sales

June 11, 2026
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Reply from Canadian Board Co.

This means a lot to us, thank you! We want every conversation to feel helpful and relaxed, with clear answers and absolutely no pressure. We’re really glad that came through in your experience with us. Thanks for taking the time to share it!

- Canadian Board Co.

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