Canadacustompatches Reviews 

17
TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.4

All reviews

(17)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

Jacob was so helpful and friendly, responds in time and took seriously every inquiry.
I had to put the urgent order at the last minute, he made sure to deliver on time.
Also I love the quality of the patches. Exactly what I been looking for.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, patient and satisfying.

Jacob's response was incredibly fast, and he patiently handled all the repeated design revisions.
The 150 patches arrived in less than two weeks from the time of ordering, and I’m very satisfied with the quality of the final product.
I plan to place orders with them again whenever we need something in the future.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best! Will design more for sure!

Wuhoo! Just got my patches! I had a vision and they made it happen!!! The communication was respectful and gentle from beginning to end. The pace and check ins were perfect and the final product far exceeded my expectations. Dream, design and order your patch with cinfidence - You will not be disappointed.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

What amazing quality!

As a new business owner needing patches made for my sponsored riders, I couldn’t be happier with the quality and experience from this company. Amazing communication, fast shipping, overall a great experience. And fantastic prices too! Highly recommend.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Could not be happier!

Excellent customer service from the beginning to end. They worked with me to get the patches exactly how I wanted.
I couldn’t be happier with the finished product.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

ROCKSTAR QUALITY AND SERVICE

I highly recommend this company. I seldom write reviews but the service, quality and fast turnaround warrant this. The excellent communication in working with me to deliver flawless digitizations was followed throughout the process up to the fast delivery. Thank you Canada Custom Patches. I could not be happier.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products and services

We have used this company twice now because of the excellent quality and service. My company logo is a bit complex, but they translated it to some patches and they turned out wonderful! All was delivered within a very reasonable time frame. Great communication and no surprises. I definitely recommend this company! You won’t be disappointed.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy.

The quick response and quality of the patch is what sold me.
The quote was done in a matter of minutes. The sample that they had provided and approved was exactly as shown.
If I had to say anything negative is that sometimes being old school as myself, speaking with someone over the phone helps. Well done.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

Jacob seems to have forgotten how to reply to messages. He is un attentive and un responsive. I am 99% this company is a scam I didn’t receive a tracking number for my delivery and no delivery date. He told me he would get back to me with the date and tracking info and I still haven’t heard from him.

November 27, 2025
Unprompted review
Canadacustompatches logo

Reply from Canadacustompatches

We are sorry to hear about your experience. We would like to clarify that your order was delivered according to the committed delivery date. Our team has always strived to provide professional and helpful customer support.

We noticed that the language used in your communication with our support team was inappropriate, which is not acceptable. Additionally, opening a payment dispute after receiving the parcel and leaving a negative review misrepresents the situation and is considered a misuse of the platform.

We value all customer feedback and always aim to resolve issues fairly. We encourage open and respectful communication so that any concerns can be addressed properly.

Thank you for your understanding.

Rated 5 out of 5 stars

Fantastic, high quality patches

We recently ordered 300 embroidered patches for our business. Jacob was very attentive through the process and quick to respond to all of our communications. The approval process, to my surprise, included a test run of our design with a few options for thread colours to make sure that the grey was exactly right. We chose from a photo of the actual patches and they arrived within the promised timeline. They are fantastic and we can't wait to share them with our customers! We plan to order embroidered hats next. Highly recommend.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Canada custom patches exceeded my…

Canada custom patches exceeded my expectations. The communication was excellent, mock up and print sample provided was a really easy way to review and approve through the process. And they arrived BEFORE my deadline which was awesome. I conducted additional due diligence to qualify them - spoke to two references of past customers just to make sure they were legitimate with so many scams and us being a charity. Noting that the patches are not made in Canada but this is the case for most items like this - to keep the pricing down as too expensive to manufacture in Canada due to labour and equipment costs. The company was transparent and highly professional and responsive to our needs. Highly recommend.

November 1, 2025
Unprompted review

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