Bpost informed me that the package would arrive on Saturday. At 9:44 on Saturday, he sent me an email saying I couldn't receive my package because the store was close (which shop open before? None). V... See more
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See what reviewers are saying
Highly recommended, best customer service I've come across in a long time. Daughter's school backpack strap broke, had a response on a Sunday night. Voucher for new replacement bag a day later (no rep... See more
The experience started on delivery, friendly and efficient. Opening the box was like Christmas morning, unexpected gifts, so welcome. The backpack itself is so well designed. I am currently testing i... See more
I am a repeat customer and I have several different bags - luggage and backpacks. When there have been problems, the response time is always within 24 hours and when I've sent bags back, they give giv... See more
Company details
About CABAIA
Written by the company
Built to last, backed for life
Founded in 2015, CABAIA is a French brand creating backpacks, luggage and accessories designed to last and simplify everyday life.
Today, CABAIA has reached a key milestone with over 1,000 retailers across Europe, a website available in 6 languages, and delivery in 30+ countries worldwide. More than 100,000 orders have already been shipped around the globe, supported by a retail presence in France, Germany, Luxembourg, the Netherlands and Belgium.
Committed to doing things responsibly, CABAIA became a mission-driven company in 2021 and has been B Corp certified since 2022. In 2024, the brand took its commitment even further by creating its own endowment fund, Care & Give, to support partner associations and social initiatives.
Beyond products, CABAIA is dedicated to building trust through quality, consistency and customer care, creating pieces you can rely on for years to come.
Why shop with CABAIA
Written by the company
- A premium experience, every step of the way
- ✓ 100% secure payment methods for a safe and seamless checkout. ✓ Customer support, available Monday to Friday, 10am to 6:30pm. Our team is here to help with your orders, products, availability and warranty, with fast and helpful answers. ✓ Free delivery available depending on your country and order value. ✓ Easy returns with full support from our customer care team. Free returns available depending on your country.
Lifetime warranty ♻️
We’ve got you covered, for life
At CABAIA, we design products made to last and we stand behind them.
Our lifetime warranty applies to our bags and luggage, ensuring they stay by your side for years to come. If something doesn’t go as expected, just let us know. Whether it’s a defect or an issue over time, our team is here to find a solution quickly.
No complicated process, no unnecessary steps. Just a simple promise: products you can rely on, and a brand that stands by them.
Contact info
7 Cité Paradis, 75010, Paris, France
- contact@cabaia.fr
- cabaia.com
New collection
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality backpacks
Top quality backpacks, elegant to use also for work as a laptop bag
June 30, 2026
My first Cabaïa backpack
The company communicated just the right amount about my order and the delivery. The website was easy to use and there were plenty of pictures about the products, which made comparing different options easy.
July 28, 2026
Nice product and good quality
Advices from the saleswoman in the shop were very interesting and useful.
August 3, 2026
Perfect product and excellent service.
July 27, 2026
Good delivery service
The delivery service was quick and safe. Using thr website to choose a product was easy and fun.
July 31, 2026
Super good 😊 price quality and the…
Super good 😊 price quality and the philosophy of the company. Animal protection done with style!!!!
July 31, 2026
Bad informations from Bpost
Bpost informed me that the package would arrive on Saturday. At 9:44 on Saturday, he sent me an email saying I couldn't receive my package because the store was close (which shop open before? None). Very disappointed with the service from Bpost, it was delivered on Monday instead of Saturday, which created a detour for me.
August 3, 2026
I am very satisfied with my purchase.
July 29, 2026
Fast delivery and great product.
July 29, 2026
Very good product and costumer service
Fast and prompt shipping end delivery. Nice and well packaged. The product is of good quality.
July 27, 2026
My husband loves his new bag.
July 27, 2026
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