Cosmetic Safety Solutions Ltd Reviews 

372
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and support received, highlighting the staff's helpfulness, knowledge, and positive attitude. Many people appreciate the clear communication and professional approach, which makes processes smooth, straightforward, and stress-free from start to finish. Consumers frequently commend the high quality of products and ingredients, noting their effectiveness, good packaging, and consistency. Reviewers also value the company's efficiency, fast responses, and quick turnaround times, which are particularly beneficial for small businesses starting out. The comprehensive guidance and expert advice provided instill confidence and trust throughout the entire experience.

What people talk about most

Product

Consumers find product to be positive, consistently praising the quality and consistency of ingredients and... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, professionalism, and helpfulness.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Quality

People report positive experiences with quality, consistently praising the excellent and premium ingredients,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t fault the service at all. I’m quite new to submitting safety reports and found the process a little daunting at first, but the support I received was brilliant. Every question I had was answ... See more

Company replied

Rated 5 out of 5 stars

As a small cosmetics maker, it’s such a relief knowing there’s someone like Tania at the other end of an email or message when you’re stuck! I’d already purchased an emulsified sugar scrub p... See more

Company replied

Rated 5 out of 5 stars

I have a few CPSR from here and order ingredients also. Delivery is always fast, once when something leaked they send a replacement and its been packaged better since then (unexpected hot weathers!).... See more

Company replied

Rated 5 out of 5 stars

Hi Team, I just wanted to say thank you for delivering my order. I’m genuinely impressed with the way everything was packaged — so clean, organized, and clearly prepared with great care. It rea... See more

Company replied


Company details

  1. Business to Business Service
  2. Cosmetics Industry

Written by the company

We provide Cosmetic Product Safety Reports (CPSR) or assessment/certification as you may know it, as required by regulation EU 1223/2009 for the EU and for Schedule 34 of The Product Safety and Metrology etc. (Amendment etc.) (EU Exit) Regulation, for the UK, before any cosmetic may be sold legally. We offer expert support for all aspects of UK and EU legislation for cosmetics. Our clients range from craft and small-scale producers of natural cosmetics to international manufacturers and importers, high end and luxury brands. Our friendly and supportive team is made up of people with the appropriate professional qualifications, many years of collective experience in the industry and the determination to help you succeed. We can review, feedback and quote for bespoke assessment of your cosmetic products, entirely without obligation. Our fees are fair and transparent. The website offers a comprehensive range of ready to buy Cosmetic Product Safety Reports (CPSRs) to help you get your bath and body product range to market, safely and in compliance with legislation. From traditional CP Soaps to Syndet Shampoos, Cuticle oils, Conditioner bars and Top to Toe Balms, all expertly developed by our in house team. You will find free soap making recipes and a wide range of cosmetic safety assessment resources including links to our cosmetic ingredients business, Bath and Body Base. We operate a human led live chat too, pop along and ask us if you have any questions at all.


Contact info

4.9

Excellent

TrustScore 5 out of 5

372 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(372)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted

Great products, great CPSRs, fast responses for enquiries and quick turnaround around. Very happy

June 29, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Lisa, thanks so much for taking a moment to leave such a lovely review, it's greatly appreciated. We look forward to seeing you again, all the best

Rated 5 out of 5 stars

Great product materials

Great product materials, good service and delivery on time.

June 17, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thank you so much for your lovely review, we're over the moon that you are happy and look forward to seeing you again.

Rated 5 out of 5 stars
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello! Thank you so much for taking a moment to leave us a review, it is greatly appreciated and we're delighted thaty you're happy with the ingredients and the service. We look forward to seeing you again.

Rated 5 out of 5 stars

CSS Professional, helpful and trustworthy.

My go to company for my CPSR’s.

June 17, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thank you very much for taking the time to leave a 5 star review, we're delighted that you are happy and look forward to working with you again.

Rated 5 out of 5 stars

My cpsr that I purchased in the sale…

My cpsr that I purchased in the sale arrived the following day.. very impressed

June 29, 2026
Unprompted review
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Cara, thanks so much for your 5 star review, we are delighted that you're pleased with the service and look forward to seeing you again.

Rated 5 out of 5 stars

Well packed and good quality

So far all the products that I purchase to this company are good quality and well packed.

May 26, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Maricel, thank you so much for leaving a positive review, we're delighted that you are happy with the goods and service.

Rated 5 out of 5 stars

Swift and efficient

Swift and efficient

May 26, 2026
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Reply from Cosmetic Safety Solutions Ltd

Hello Elaine. many thanks for your positive review, we look forward to seeing you again

Rated 5 out of 5 stars

all good

all good . very quick . thank you

May 20, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello, many thanks for your positive review, it's very much appreciated. We look forward to seeing you again, all the best.

Rated 5 out of 5 stars

Soap fórmula assessment - the best solution

I had to have a new assessment for my soap formulas and I found Cosmetic Safety Solutions the best solution for me. Very professional service and helpful communication throughout the whole process.

May 29, 2026
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Reply from Cosmetic Safety Solutions Ltd

Thank you very much for taking the time to leave a positive review, we're really pleased that you found the whole process supportive and professional. We look forward to seeing you again.

Rated 5 out of 5 stars

French Pink Clay

Just made CPS with the French Pink clay. The colour is insane!! Beautiful shade of pink with a slight hint of peach. Delicate and totally gorgeous. Mixed really smoothly when added to soap batter and I'm so pleased with the result. Thank you

May 26, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thanks for your detailed feedback, we're over the moon that you love the clay as much as we do!

Rated 5 out of 5 stars

Transparent, efficient and quality

Easy, transparent process both for ordering a custom CPSR and for purchasing ingredients and ingredients kits both with and without CPSR packages. Always wonderfully responsive and items are dispatched in an extremely timely manner. I will not go elsewhere for a CPSR or ingredients.

May 22, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Amanda, thank you so much for the comprehensive review. We're all delighted that you are pleased with the bespoke CPSR and the ready to buy range + ingredients and look forward to seeing you again.

Rated 5 out of 5 stars

Great company for a CPSR from start to…

Great company for a CPSR from start to finish. Highly recommended!

May 21, 2026
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Reply from Cosmetic Safety Solutions Ltd

Hello Jaspal, thanks so much for your 5 star review, it is very much appreciated and we look forward to working with you again.

Rated 5 out of 5 stars

Great!

Helpful and kind staff!

May 19, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello! Thank you so much for your kind comments, they are very much appreciated. We look forward to seeing you again

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Fast response and quick delivery. Highly recommended.

May 18, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thank you so much for your positive review, it is greatly appreciated, we look forward to seeing you again

Rated 5 out of 5 stars

Arrives quite quickly after order

Arrives quite quickly after order. My interactions are always friendly.

May 18, 2026
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Reply from Cosmetic Safety Solutions Ltd

Many thanks Dale for your lovely review, we appreciate it and look forward to seeing you again

Rated 5 out of 5 stars

Great company

Great company, excellent customer service. I will definitely use this company again.
Thank you Amanda for your help.

May 22, 2026
Unprompted review
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Hello Michelle, thank you so much for your lovely feedback and review, it is greatly appreciated. We look forward to seeing you again

Rated 5 out of 5 stars

Brilliant customer services.

Brilliant customer services.

April 24, 2026
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Reply from Cosmetic Safety Solutions Ltd

Hello Rita, thanks so much for your 5 star review, it is very much appreciated. We look forward to seeing you again.

Rated 5 out of 5 stars

I'm a new customer...impressed so far

I purchased a ready made CPSR, as it was a much cheaper way to buy the recipes I wanted, along with the essential oils. I had a bit of trouble making my order, not because their system is hard to navigate, but because I forgot about windows!! I'm not brilliant at computing.
Anyway, I made my order with ease, and it arrived quickly, in a lovely strong box, beautifully and safely packaged. I have lots of bottles of essential oils to check out, blue clay etc. Good quality.
I have found them to be very helpful if you phone them too.

May 8, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thanks Wendy, your lovely feedback is very much appreciated and we are delighted that you are pleased with the products and service.

Rated 5 out of 5 stars

Always fabulous!

I have several CPSR's now from this company and buy many of my ingredients too. Always prompt for delivery and always quality products .Fabulous!!

April 28, 2026
Cosmetic Safety Solutions Ltd logo

Reply from Cosmetic Safety Solutions Ltd

Thanks so much for your lovely review, it is hugely appreciated. We look forward to seeing you again.

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