I had a Q-6 Laser Range Finder that I…
I had a Q-6 Laser Range Finder that I had used for a long time and I really liked it. But one weekend I forgot and left it in the golf cart after the round. Of course when I returned to the course the next day the range finder had not been turned in to the club house and it was nowhere to be found. Since I like the device so much I bit the bullet and bought another. However the first day on the course the new one was not working. It didn't lock on and never gave the right distance. So early Monday morning I sent an email to Cobalt customer support. To my surprised they answered in a very short time. After a couple exchanges with me explaining the issue with the device they sent me a return label. Wednesday (2 days later) I received an email that they had tested the device and verified it was defective and said they were sending me a new one. Friday I received an email stating that the new device had been shipped. It probably would have been shipped Thursday but I had my name engraved on the device so it took a little extra time. This is the best customer service I have ever experienced. I contacted them Monday about my problem and they shipped me a new one on Friday.