Prue Sinclair

Avoid Elara Haus. I cancelled my order within 48 hours after realising the company appeared to be an overseas business presenting itself as Australian. For three weeks, they claimed my order had already shipped but provided no tracking evidence. A month later, I received an email saying my lights were still awaiting courier pickup. They then promised a full refund, but two weeks later, I’m still waiting. Over a month later and still no lights or refund. It’s a scam!!