Carl Lam

I purchased a Fanatec DD1 in 2018. Because of life, I just haven't used it much.
Recently, Fanatec/Corsair lowered the price of QR2 and their pricing attracted me. I still had the OG QR1 so I decided to purchase QR2 from Fanatec instead of supporting 3rd party clones. The products shipped to me really fast and without duty. After the install, I tried to turn on my base but to my dismay, the power supply light would not turn on. I had been looking forward to trying out QR2, I even mentioned it to some friends who had invited me to a race weekend.
Well, the only thing I could do was reach out to customer support. Chris at Fanatec customer support asked for a video to help with troubleshooting. I made him a video and without question, he sent me a replacement power supply.
This seemingly small gesture backs up my confidence in this business. They could have told me to pound sand, they could have told me they don't support DD1 PS4 and go buy a new base. They could have referred me to their Fanatec Consumer Guarantee webpage which only states coverage for 3 years from date of purchase. No, instead they chose to send me a replacement power supply at their cost for my 8 year old DD1 PS4 without question. They even shipped it really quickly. For that, I am giving them 5 stars.
Now, the power supply itself which is a Dongguan Dongsong DYS6480 (480W) power supply designed specifically for Fanatec, that power supply does not merit 5 stars. In the 40+ years I've walked this green earth, I have not ever had a power supply fail. My important loads are surge protected. But for Fanatec/Corsair to stands behind this, then I stand behind my 5 star rating for customer service and Fanatec has earned more business from me. In fact, I placed another order for accessories today (Oct 19, 2026).
So thank you Chris and the Fanatec customer support team for doing right by my eyes. I want to see your business succeed and I hope Fanatec reclaims it's market share as a premium sim OEM of choice.