P K

Delayed refund for stolen ASUS router – Still no response regarding compensation!

I ordered an ASUS RT-BE9700 Tri-Band Wi-Fi router for €192 (4,815.03 CZK) on July 15. The item was stolen in transit and replaced with a cheap TP-Link. I sent it back, and Amazon received it on July 27. It took Amazon 28 days to finally refund my money on August 24, and they only did so after a previous complaint.On August 24, I formally requested compensation for withholding my money and the terrible experience. It has been 11 days, and there is absolutely no response, no email, and no update. I demand that the Executive Customer Relations team looks into this case history and issues the promised compensation for this unacceptable delay.