Cap arrived with a shattered glass…
Cap arrived with a shattered glass panel. I sent pics to show which side. I personally said which side in a separate email and it was verified. I received the wrong replacement side still. Over a month now and I’ve yet to enjoy my investment I spent over 3k on with no word on status of a replacement panel
Reply from Openroad4wd
Hi Marco,
We’re very sorry that the glass panel on your truck cap arrived shattered and that our warehouse then sent the incorrect replacement panel. You had already clearly identified the correct side, and we should have verified it before shipping the replacement.
We have now corrected the error and shipped the correct replacement glass panel. The shipment details have been sent to you directly.
We understand that this has delayed your ability to use a significant purchase, and we sincerely apologize for the frustration and inconvenience caused. We are reviewing our replacement-part verification process to prevent this from happening again.
Best regards,
Ada
OPENROAD