Amrita Gurney

I logged into my portal to review my drug claims and it sent me to a dead link. Then I tried to get help via the app chat it couldn't answer my question and then I asked to speak to a human. The AI assistant told me to call them. When I said that was bad service it then offered to connect me to a human. Honestly, a huge company like this should have better customer support and technology. This is ridiculous. I don't have a choice over which company my HR team uses but I will certainly give them my feedback.