Do not purchase food started sticking…
Do not purchase food started sticking three months after I had it even after seasoning
Reply from HexClad
Hello Stephen,
Thank you for reaching out. We’re sorry to hear that your HexClad cookware has started sticking after only three months of use. We understand your concern and appreciate you bringing this to our attention.
While HexClad cookware is designed for long-lasting performance, proper care and usage can help maintain its nonstick properties. We recommend ensuring the pan is preheated properly before adding food, using a small amount of oil or butter when cooking, avoiding overheating, and cleaning with gentle, non-abrasive methods. Over time, residue buildup or cooking practices can sometimes affect performance, and a thorough cleaning may help restore the cooking surface.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
We appreciate your patience and look forward to helping resolve this matter.
Kareen - HexClad Support