I have been a long-term customer
I have been a long-term customer, but I am quite disappointed with my most recent experience. My order was lost, and I found it difficult to get assistance, as there appears to be no dedicated customer service team. My communications were limited to email exchanges, which unfortunately did not resolve my issue. There seemed to be a disconnect between the representative’s responses and my requests for either a reshipment or a refund, as I never received the item. After several emails, I received no further responses. Regrettably, this situation has led me to take additional steps, including filing a dispute with my bank due to the transaction. I would advise others to exercise caution when dealing with companies that do not offer direct phone support for resolving issues.