Highly Misleading Search Ad and Excessive Service Fees – Be Careful
I visited this website through a Google search advertisement, under the impression that it was the official U.S. government portal for ESTA applications, because it was the site that came up on top of the page. The website’s layout and presentation were highly misleading to general consumers.
Only after the payment was processed did I realize that this is a private third-party agency charging an exorbitant service fee on top of the official $40.27 government fee. I was charged more than 3 times the original fee, not knowing that such a huge proportion of the fee was excess "service" fee. This was not transparently or clearly disclosed upfront during the checkout process.
When I requested a refund for the unfair service fee portion, the company refused immediately via an automated email response. I have already initiated a formal dispute and I am planning to go through chargeback process with my credit card company due to these deceptive practices.
I strongly advise all travelers to double-check the URL and use the official government website to avoid unnecessary and excessive charges.
Reply from eVisaEntry
Dear Customer,
Thank you for taking the time to share your experience. We're sorry to hear that you feel misled, and we take this feedback seriously.
Our company is a private, independent visa processing assistance platform. At no point do we present ourselves as a government, and this is expressly stated on our website. Accordingly, we categorically reject any suggestion of fraudulent.
The fees charged correspond to the professional services we provide: document review and verification, application process management, and personalized customer support — services that are complementary to the official fees established by the relevant authorities. The full amount, including our service fee, is clearly displayed and must be explicitly confirmed by the customer before any payment is processed. No charge is made without such confirmation.
Regarding your refund request, we understand that receiving an automated response may have felt impersonal, and we apologize for that experience. We would like the opportunity to review your case individually.
Could you please contact us at support@evisaentry.com with your application number? We will look into this matter directly and get back to you as soon as possible.
We remain at your disposal.
The eVisaEntry