Abdullah Habeb

I rarely leave negative reviews, but this experience deserves one.

I purchased an eSIM for my trip expecting to have mobile data as advertised. I followed the activation instructions, but the eSIM never worked. I even removed it from my phone and attempted to reinstall it, but it still could not be used.

The biggest disappointment, however, was the customer support.

Instead of investigating my case, they repeatedly relied on generic explanations about what "usually" happens and claimed that 90% of issues are caused by incorrect settings. They repeatedly suggested that I had configured something incorrectly despite admitting that these were only assumptions and not confirmed by their own system. At no point did they identify the actual cause of the problem in my case.

I repeatedly explained that I followed the instructions, attempted to resolve the issue myself, and even removed and tried to reinstall the eSIM. I also explained that I couldn't contact support immediately because I had no internet connection—the very reason I had purchased the eSIM in the first place. Rather than acknowledging this, they continued to tell me I should have contacted support earlier and provided screenshots, completely ignoring the reality of the situation.

It genuinely felt as though nobody was reading what I was writing. Every response focused on defending the company, quoting the refund policy, or referring to what happens with other customers instead of addressing the facts of my case.

To make matters worse, despite the service never being usable, they refused to provide a full refund to my original payment method unless I accepted a deduction or took store credit.

A company should judge each case on its own facts, not make assumptions and repeatedly blame the customer without evidence. Based on my experience, I cannot recommend this service. If something goes wrong, don't expect your individual situation to be taken seriously.