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I rarely leave negative reviews because I usually prefer to resolve issues privately. But this has genuinely been one of the most frustrating customer service experiences I’ve ever had.

My order arrived incomplete, even though the package was fully sealed and showed absolutely no signs of damage. Instead of simply investigating the issue, customer service asked me three separate times to send photos and videos of the package. After that, they claimed they had checked the package weight, making it seem as if I was the one being dishonest.

To make matters even worse, I was asked to complete formal declarations confirming what had happened. After taking the time to fill out all of that paperwork, they still continued arguing with me instead of resolving the issue. If you’re asking customers to sign declarations, maybe stop treating them like they’re lying afterwards.

Then they also managed to process my return ,of the items that I actually received, incorrectly. I’m still missing a refund for a pair that I returned

And now they’re claiming I was refunded for “4 out of 4 returned items.” That’s not even the issue. My order was supposed to contain 11 items in total, and several of those items never arrived in the first place. Saying I received a refund for four returned items (when it was actually 3 that they declared) doesn’t change the fact that a large part of my order was missing.

The only time anything started happening was after I mentioned legal action and opened a Klarna dispute. No customer should have to go through all of this just to avoid paying for items they never received.

This entire experience has been exhausting, unprofessional, and handled incredibly poorly from start to finish.

Avoid this company if you value your time, your money, and basic customer service.