I purchased $300 tickets through…
I purchased $300 tickets through SeatGeek for a game at Wrigley Field. The listing completely omitted the fact that these were obstructed view seats.
To verify this, I looked up the exact same section and row on Ticketmaster, where the obstruction was explicitly flagged twice. Furthermore, the seating photo provided by SeatGeek did not match the actual, pillar-blocked view we were given. Because SeatGeek claims to be the "Official Ticket Partner of MLB," stadium staff at Wrigley couldn't even allow us to pay out-of-pocket for an upgrade because the tickets originated from a third-party platform.
When I contacted SeatGeek customer service after the game, I was completely stonewalled. They insisted the seats were "sold correctly" and refused to help. After a week of escalating the issue, they offered a insulting $25 credit on a $300 purchase just to get me to go away.
SeatGeek’s Buyer Guarantee proudly claims: "We’ll make things right no matter what happens." This is a blatant lie. They do not honor their own policy when a seller misrepresents a seat. Avoid this platform at all costs—use Ticketmaster or StubHub instead, where hidden obstructions aren't passed off as premium views.