Great tours, terrible buses and non-existent customer service
The tours themselves are actually quite good, and the commentary is interesting. Unfortunately, that's where the positives end.
The buses are an absolute disaster. We used the service three times, and on every single occasion we had to wait **more than 30 minutes** for a bus. Meanwhile, we saw Big Bus vehicles passing by every five minutes or so. The whole point of a hop-on hop-off service is convenience, but with TopView you spend more time waiting than sightseeing.
The customer service is just as disappointing. We sent them an email and, even **six months later**, we still haven't received a reply. That level of customer service is completely unacceptable.
If you're visiting the city, I'd strongly recommend choosing **Big Bus** instead of TopView. The tours may be decent, but the unreliable bus service and non-existent customer support completely ruin the experience.