Ok so where do I start
Ok so where do I start. I looked at a car to buy for my family and wife and we anted to lock in a £100 deposit in which the agent said they will get back to me which they never did. Then I went back in the add and it was gone so I was looking everywhere else for a similar model. Eventually 5 days later it was again on the site so my wife reached out and managed to get in touch so I put down the deposit. I scheduled a visit from london to Ipswich which is a 2 hour drive and more than 100 miles. I rented a car for the day and drove down there with my wife and my 4 month old baby.
Got to the dealership and to be honest I know they were busy but the service was not the most accommodating. However I have them the benefit of the doubt and carried on as I thought I am a genuine buyer and do not want to waste time and money travelling from london.
The sales approach was yep let’s do the deal we can’t negotiate but can take of £100 of the warranty which I have to pay £500 for anyways which was a joke.
The car itself was clean from the inside but not fresh and ready to go from the outside. There was mould or marks of the spray left on the belts which one of the staff said. This car has been stocked up in their facility since the beginning g if the year and when we got through all of the negotiations which they did not drop the price at all I found out that it had not been serviced but recently had a MOT done which had an advisory regarding the brakes which again they said they can not do anything and will give me a discount if I take out the warranty.
Eventually I got past everything and said I will be back in a few days as my wife really like the car and is perfect for a our new and if someone give me a call tomorrow which is today to ensure the car is ready. Guess what no call no email no communication I called them and spoke to someone and they said the person I was dealing with is his day off so surely someone else would have picked this up. They said they call and nothing I tried again and no answer so here we are writing this review as I have a. Paid a £100 deposit with the intention of buying a fully serviced vehicle with no issues b. Not happy that no consideration was taken from me driving from london spending money on a car to rent to get us down there with a 4 month old baby and now no one seems like to take ownership and communicate very poor. Don’t even know if I really want the car now.
Honestly a bit of curtesy and people management go very far and don’t want me up having reviews like this.