Horrible company. Horrible service.
On February 26, 2026, my brother sent a package from the US to me in the Philippines via Easyship. It was supposed to have been delivered by March 20th. Tracking the package through their system yielded no helpful information as to its location. When it didn’t arrive, I contacted Easyship customer service, and was given a long, canned, generic response about how it may take a few extra days, blah, blah, blah. When I responded and asked where the package was, all they could say was that it was “in transit.” Well, duh. After 3.5 months of this, the package was returned to my brother with no explanation whatsoever. Then, to add insult to injury, I was informed by email that my credit card would be charged $11.50 for the return shipment. I contacted them immediately by email and told them that was totally unacceptable. I demanded they not charge me for the return shipment, and asked for a refund for the original shipment since they failed to deliver. I got one response, and then crickets. And, of course, they charged the $11.50. Horrible company. Horrible service. A complete ripoff.