I didn't sign up for a subscription but…
I didn't sign up for a subscription but i got one. I tried to cancel but got no response and now getting billed again. I guess i will have to cancel this credit card to get rid of this dishonest company.
Reply from Alevia
Hey Darrell,
Thanks for taking the time to leave your feedback and we're sorry to hear about your experience.
Subscriptions are always selected by our customers and cancellations are straightforward.
Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away.
To confirm, your subscription is fully cancelled. There will be no further charges or shipments will be going out to you.
You're fully covered by our 90 day money back guarantee, so I've gone ahead and processed a full refund for all orders.
If anything else comes up, just reach out to help@alevia.com and we'll sort it out.