Ups and Downs
Car is so, so. Handover got cancelled twice and happened 2 weeks after the agreed date. Customner service representatives are amazing.
Reply from FINN
Hello Marcello,
Thank you very much for your feedback regarding your vehicle and the service provided so far.
I am very sorry that the handover of your vehicle had to be canceled twice and that the delivery was consequently delayed by two weeks. I completely understand that this is frustrating and does not meet the standard we aim to provide to our customers.
We take your feedback very seriously and are already working intensively to steadily improve our internal processes as well as our communication regarding delivery delays to avoid such situations in the future. However, I am very pleased to hear that you were satisfied with the support provided by our colleagues in Customer Service.
Best regards,
Your FINN Team