5–7 Business Days, 3+ Weeks Later
I placed a BOGO order on May 18 with a listed shipping method of "Standard 5-7 business days." Weeks later, my order was still delayed. While I understand that promotions can create higher order volume, the lack of communication and customer support has been unacceptable.
To make matters worse, the compensation offered for the delay was a code for a single shaker cup that still required me to pay shipping. The shaker was also close to selling out, meaning the compensation could become useless before I even had a chance to redeem it. Asking customers to spend more money because of a delay caused by your own fulfillment issues is not a meaningful solution.
I emailed customer support explaining my concerns and received no response for over a week. Unfortunately, this isn't an isolated incident. It feels like nearly every order I place with G FUEL ends up having some sort of shipping, inventory, or fulfillment problem.