Unclear about subscription
I did not like that it was super unclear that this is supposed to be like a monthly subscription, i thought i got a discount on one delivery. Which i actually did, but what i did not know is that i then subscriped to this monthly subscription. Its a shame because i think the recipes are good, and the food is tasty though in the lower half of the protein per serving but i bet that costs extra.
Reply from Factor_Sverige
Hi Soran,
Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the taste of our meals and found the recipes to be of good quality. However, we are truly sorry for the confusion regarding our subscription model. To clarify, Factor is a flexible weekly subscription service. We offer introductory discounts to give new customers a chance to try our meals at a lower price point, which starts a recurring weekly plan. We aim to make this as transparent as possible, with the ability to skip weeks or cancel at any time before your weekly cutoff. Regarding the protein content, we appreciate that insight! We strive to balance nutritional macros across our menu, but we understand that needs can vary. We are sending your feedback over to our culinary team.
Best regards,
Ivana from Factor