I bought an Aqupure over a month ago…
I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that they're taking so long to give me a definitive answer.
Reply from Aquapure
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've encountered.
Unfortunately, we are unable to verify your purchase with the name "B S" provided. To assist you more effectively, could you please confirm that you have sent your inquiry to the correct email address? Our official email address is hello@aquapure.co.
If you could provide us with additional details regarding your order, such as the order number or the email address associated with your purchase, we would be more than happy to look into this matter further and expedite a resolution for you.
We look forward to resolving this issue as quickly as possible.