Netherlands
Review of Northdeco
Ik heb een tafel besteld begin februari. Mijn order zou op april 22 bezorgd worden. Het is inmiddels 7 mei en ik heb geen bericht ontvangen over mijn bestelling terwijl ik al 4 maanden wacht, en nooit is gecommuniceerd met kopen dat de levertijden zo lang zijn. Het telefoonnummer van northdeco is ook niet bereikbaar. Bestelling: #S103008
Review of Montèl - Banken & Fauteuils
I purchased the Montel Mova sofa from Montel, and I am very disappointed.
The sofa looks great, but the comfort is completely different from what we experienced in the store. The showroom model was firm and supportive, while the delivered sofa has low-quality cushions that you sink into, causing back pain.
There is also no proper guarantee or solution offered.
Do not buy this sofa, the quality does not match what you try in-store!
Reply from Montèl - Banken & Fauteuils
Dear Ms. Westers,
It is very unfortunate to hear about the above experience. We would like to look into the exact situation with you, but based on your review, we are unable to locate your order. Could you please provide us with your (order) details via the private message on Trustpilot? Thank you in advance.
Kind regards,
Twan Swart - Montèl
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6-5-2026
Dear Ms. Westers,
Thank you for providing your details. We have discussed your review internally with our customer service team. They have previously been in contact with you and discussed your complaint in detail. It was indicated that this complaint concerns a product characteristic and is therefore not covered by the warranty. You were also offered the option to schedule an appointment to refill your cushions, but that this would not be free of charge. Should you still wish to make use of this option, please let us know.
Kind regards,
Twan Swart - Montèl