I had a very disappointing experience…
I had a very disappointing experience with this company following the installation of my internet service on the being of February 2026.
During the installation, the technician damaged the external cable to my building’s intercom system. This damage was directly caused during the work carried out at my property. As a result, I had to arrange and pay for the repair myself. As I reported the issue the same day it was identified, however my problem was completely miss handled my the customer service department.
Also during a second technician, which was required due to a faulty initial installation that caused extremely poor internet speeds. The second technician even confirmed internally that he was not responsible for the intercom damage, which further supported that the issue originated during the original installation.
Since then, I have made multiple attempts to resolve this:
* A formal written complaint
* Two follow-up phone calls
* Promises of a callback and email response that were never fulfilled
Despite all of this, I have received no meaningful response, no update, and no reimbursement.
The most frustrating part is not just the initial damage, but the complete lack of communication and follow-through afterwards.
Overall, this experience has been very disappointing. I would advise others to be cautious when using this service.