BK

Great experience, highly recommendex

Such a great company, top notch service whether its via whatsapp chat or over the phone. Always a quick reply, always trying to accommodate any request. WELL DONE.
Products are of great quality. Pricewise: I would wait for one of their regular sales otherwise it is very expensive but sale prices over a good price/quality ratio.

Easy to sign up, easy to use but try canceling your subscription and it is a different story. Cancelation function on the app is there but doesn’t work, only support confirms it is canceled but then shortly before renewing an email arrives in the inbox saying subscription will be renewed…. SERIOUSLY?

Applied to open a fix rate ISA and transfer my moneybox ISA into it, after nearly 2 months the transfer was still not initiated by HSBC. Called several times and ask what the issue is and was always told that I haven’t provided my moneybox sort code and account number. On each occasion I did inform HSBC that mobeybox don’t use account numbers for their ISAs but the social security number of the individual and provided a step by step guide received by moneybox how to request the transfer (emailing mobeybox and informing them of the request together with the HSBC account info). This seems to be an impossible task for HSBC. Ending up withdrawing my request to move my ISA to HSBC and after another frustrating experience will probably move my whole banking relationship to another bank.

After all that back and fourth with HSBC that they need a sort code and account number from my current provider and the cannot request an ISA transfer with just a reference number. It was refreshing to deal with Oak bank where it was smooth and quick to transfer my ISA with just a reference number. Bonus: better rate than HSBC on the one year fix ISA.

Bernd Kremp

Very disappointing experience. Stop advertising your ISA’s if you struggle to open/transfer the current requests you have. 7 months since my request and no action breaching guidelines. AVOID

After all that back and fourth with HSBC that they need a sort code and account number from my current provider and the cannot request an ISA transfer with just a reference number. It was refreshing to deal with Oak bank where it was smooth and quick to transfer my ISA with just a reference number. Bonus: better rate than HSBC on the one year fix ISA.