United Kingdom
Review of Teddy Eva Scents
Never been disappointed. Excellent range of products, though I confess I am a melts s*!%*. Just can't resist the amazing range of scent, strong but not overwhelming, subtle yet lingering. Love, love, love. XXX
Review of Cworks
I have tried so many coffee places that meet me on the ethical level but fail on the flavour. The Coffeeworks has cracked it. They grind it fresh when ordered so no loss of flavour. The packs have a superb self seal opening, keeping the coffee fresh. No rip off postage. Simple subscription or one off purchase. Thank you.
Reply from Cworks
Thank you so much for your review. We are delighted that you are enjoying our lovely coffee :-)
Review of REGN
I love this site as they sell products from various other companies that i use. Buying all in one place is much easier and cheaper on postage. The products are of great quality and I found the customer service very helpful with my queries. I have had zero problems with my deliveries. A very happy customer, thank you
Reply from REGN
Thank you for your lovely review! We’re delighted you can find your favourite brands in one place and save on postage too. It’s great to hear your deliveries have gone smoothly and our team has been helpful with your queries. We really appreciate your support!
Best wishes,
Craig
Review of The Perfume Shop
Still nothing in response, since they replied to the last Trustpilot review...
Today I sent...another email...attached is the complaint, I'm hiding nothing.
On Wed, 8 Jul 2026, 18:49 Fred Holmes, gmail.com wrote:
This is getting ridiculous now. Did you write, back only because I used Trustpilot???
Silence from you theiving ***** since.
I will be taking further action if a satisfactory solution is not received.
Fred
On Fri, 3 Jul 2026, 07:11 Fred Holmes, gmail.com wrote:
So. Any update?
Fred
On Mon, 29 Jun 2026, 18:58 Fred Holmes,@gmail.com> wrote:
Hello,
As per your request below; it is not possible to take photos of the box as this was put into the recycling and that bin has subsequently been emptied by the council.
Fred
Review of The Perfume Shop
Fred Holmes
5 reviews
GB
Rated 1 out of 5 stars
2 days ago
I am left fuming and heavily out if…
I am left fuming and heavily out if pocket thanks to their poor shoddy customer service. Ordered 2 bottles which arrived fine and with no issue. Both smelled great but neither could be detected within a minute of squirting them. I got friends to try but the same result.
I assumed, they must be faulty, perhaps left near heat etc so instead of simply adding negative feedback, I contacted them. They advised I can return them for testing and if a problem is found, replacements will be issued etc.
I returned them, they received them then silence. 10 days after receiving them, they were back with me but in a different outer box.
To date, I have received no further communication, no test results, no explanation, to email, nothing, just silence. The scents still dissipate in seconds.
I want my money back or proof of the testing and the criteria it was done under. Instead I will probably receive a copy and paste reply as so many have on here.
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Reply from The Perfume Shop
2 hours ago
Hello Fred,
Thank you for taking the time to leave your review, I am sincerely sorry to hear about your experience and appreciate how frustrating this must have been.
Having looked into your case, I can see that your fragrances were returned to our dedicated quality assessment team for inspection. Please be assured that our trained team assess returned products in line with our internal procedures and do not benefit in any way from refusing a return or replacement. Their role is simply to establish whether a manufacturing fault is present.
I can also see that the fragrances purchased were a Parfum and an Absolu concentration, both of which are among the strongest fragrance concentrations available. Whilst factors such as skin chemistry and nose blindness can affect how long a fragrance appears to last, it is unusual for both fragrances to dissipate within such a short period, particularly if others have experienced the same result.
To help us investigate this further, could you please contact our Customer Services team with clear photographs of the box the fragrances were returned to you in, we would be happy to review this further and see how we can assist.
Once again, I sincerely apologise for the frustration this has caused, and we look forward to hearing from you.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hi Fred,
Having looked into your case, I can confirm that the inspection of both fragrances has already been completed and the items were returned to you on the 19th of June.
Our warehouse quality team inspected both fragrances and confirmed that the items had been opened and sprayed by yourself, the fragrance scent were correct in comparison to our suppliers stock and no manufacturing defects were identified as all of our stock is stored in a temperature-controlled warehouse in line with the manufacturer's recommendations, so it would not be affected by heat whilst in our possession.
As this investigation has now been completed and no fault was found with either product, the decision remains unchanged and there is no further action we are able to take in relation to this matter.
Whilst we appreciate that this is not the outcome you were hoping for, we do not tolerate abusive or offensive language directed towards our colleagues. We ask that any future communication remains respectful.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Review of The Perfume Shop
I am left fuming and heavily out if pocket thanks to their poor shoddy customer service. Ordered 2 bottles which arrived fine and with no issue. Both smelled great but neither could be detected within a minute of squirting them. I got friends to try but the same result.
I assumed, they must be faulty, perhaps left near heat etc so instead of simply adding negative feedback, I contacted them. They advised I can return them for testing and if a problem is found, replacements will be issued etc.
I returned them, they received them then silence. 10 days after receiving them, they were back with me but in a different outer box.
To date, I have received no further communication, no test results, no explanation, to email, nothing, just silence. The scents still dissipate in seconds.
I want my money back or proof of the testing and the criteria it was done under. Instead I will probably receive a copy and paste reply as so many have on here.
Reply from The Perfume Shop
Hello Fred,
Thank you for taking the time to leave your review, I am sincerely sorry to hear about your experience and appreciate how frustrating this must have been.
Having looked into your case, I can see that your fragrances were returned to our dedicated quality assessment team for inspection. Please be assured that our trained team assess returned products in line with our internal procedures and do not benefit in any way from refusing a return or replacement. Their role is simply to establish whether a manufacturing fault is present.
I can also see that the fragrances purchased were a Parfum and an Absolu concentration, both of which are among the strongest fragrance concentrations available. Whilst factors such as skin chemistry and nose blindness can affect how long a fragrance appears to last, it is unusual for both fragrances to dissipate within such a short period, particularly if others have experienced the same result.
To help us investigate this further, could you please contact our Customer Services team with clear photographs of the box the fragrances were returned to you in, we would be happy to review this further and see how we can assist.
Once again, I sincerely apologise for the frustration this has caused, and we look forward to hearing from you.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Review of Puurefilters
A great product, simple to fit and use. Very effective.
Review of VEVOR
Ordered with ease, quick delivery, Excellent quality items, no issues. Thank you.
Review of Teddy Eva Scents
I love this site, my new go to..
Naughty humour and laid back attitude is right up my street. Keeps them real for the consumers.
It's great dealing with a private enterprise who have great ethics and make really amazing products. Unlike so many businesses out there, Teddy Eva have kept true and not gone down the, scent shrinkflation route, keeping their products to a high standards and quality. Truly long lasting scents.
Thank you guys and long may you prosper. Your full "about us" story was also beautifully written and raw... well worth the full read. Clean tissues needed... no, not for that.
I wish you all the best
Fred xox
Review of Zapmap
Excellent customer service. The application has loads of info in it. Takes a bit of time to get it all set up to your personal preferences but then... wow... live updates, no more arriving to find the unit faulty. Provides price, directions and ability to pay. The premium service is great value for money too.