One Month Wait, Wrong Item, No Accountability
I placed an €80 order online during a promotional sale. Unfortunately, the delivery date was postponed multiple times, and the item was only shipped a month later—after the sale had ended. When it finally arrived, it was the wrong product, even though my original order confirmation clearly showed the correct item.
I contacted customer service to request a replacement, but I was then informed that the item was out of stock. After waiting an entire month, I was disappointed to be told there was nothing they could do. No alternative solution, refund clarification, or goodwill gesture was offered beyond acknowledging that the situation was “unfortunate.”
Delays can happen, and mistakes can happen—but what was most frustrating was the lack of accountability and proactive customer support. I hope the company improves its communication, inventory accuracy, and customer service response process so future customers do not have a similar experience.