They send me the wrong size, cheap quality and refuse to help a customer out
They send me the wrong size. I order a sweater in the size s, first of all I needed to wait 3 weeks for it to arrive. When I looked where my order was I saw that it was coming out of China.. I also could order it on Aliexpress. Anyways, my order arrived, then I tried it on and it was too big. They had send a size M with a sticker on top of it that it was size S. I had to send three e-mails, because they didn't answer at first. I send them that the product they send was actually a size M, with proof and photo's, they say they where sorry and that they could send one in the right size but I had to pay for all the costs, like delivery and also sending the item back... to China with was like € 53,-. When a company makes a mistake, I do not expect that I have to pay more for their mistake. After mailing back and forward I came to a point to take my loss, as the dropship company wants more money as they already make profit over a shirt which you can buy for € 4 to € 6 on AliExpress. Also I expected more from the quality, it's very thin and it looks a bit cheap. Just don't buy your clothes on this platform.
Reply from Vandaliamo
Dear Lysa,
We are truly sorry to read about your experience. What you describe is not the standard of service we want to provide, and we completely understand how frustrating this situation must have been for you.
Receiving the wrong size after a long delivery time is disappointing in itself. We especially understand your concern about being asked to cover return costs when you believe the mistake was on our side. That is certainly not the experience we want our customers to have.
We would very much like to review your case again in detail. Please contact us at info@vandaliamo.com with your order number and the photos you previously shared, so we can carefully reassess the situation and look for a fair solution.
Your feedback is important to us, and we take concerns about sizing, quality, and communication seriously. We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Best Regards,
Vandaliamo