Paul Wintermore

BEWARE! I have been with TC for about 6 months or so, migrated from Distrokid. TC's engine, tracking, etc, is all very robust and communicative but I just last week stumbled on a very dark side of their operation, by accident. I wrote them simply to ask if my payouts from Spotify, etc, plays would still travel through to my Payoneer account (you are shoe-horned into Payoneer when you go with TC). Their response was this, from a "Charley C.":

6/25/26 -"To answer your question directly: when you close a TuneCore account entirely, your releases must be taken down from all platforms, including Spotify."

This was mortifying of course and I shot back that I didn't sign up with them to become a Tunecore junkie and WHY exactly were the compelled to take down ALL my music (with them I suppose, hopefully not with any other distro service I'd uploaded from elsewhere)? Was this part of their fine print or? I have got nothing but silence since then. Maybe they're too busy taking down people's music, or their c.s. guys don't know what they're talking about and are misrepresenting the whole thing. This is abominable if true, and I've never heard of another distro service doing this. Distrokid certainly didn't when I left them, and CD Baby doesn't either. Some musicians have dozens/hundreds of songs/albums up there, I luckily as yet only have about ten tunes, but I am on twelve playlists worldwide and it is still and enormous hassle and whiplash to have all your stuff pulled and then have to re-upload it. I will modify this review on further clarification and evidence of a lighter touch.

Seems to be a useful service, since Spotify, etc, don't have their own way to integrate lyrics. MM's interfaces are pretty dependable though they have an apparently ongoing issue with submissions not being recognized by their systems as "saved", written them a couple times about this but they seem diligent and interested in fixing it. Stay tuned.

Generally good response from their support team, recent hangup in release took almost a couple weeks to resolve, two tickets between two support guys and interaction with Payoneer. The "what's happening" feedback messages for transactions are pretty opaque. Not crazy about the fact that they have to use another 3rd party banking/payout vendor to do the payouts, adds complication and fees but such is the bandwagon everyone wants to get on these days. I don't know but that other dist sites all use a 3rd party vendor for payouts, whatever. Once they got things unstuck all was fine. They just need to speed it up and make the site more communicative, and I told 'em so.