J C

I’m giving Oura a 3-star rating because I LOVE the product, but trying to speak to an actual person in customer service is an exercise in futility. Chat - you get AI assistant called Finn. Email - you get a response from Finn. Ask Finn for a live agent and you’re directed to a link to make an appointment for a phone call. Attempt to make an appointment and you get the message that all available slots are booked. I’ve messaged their Instagram…nothing. I’ll keep the ring because I love it, but customer service is awful.

I love the product, but the customer service is horrible. Issues with billing my credit card with my first account, so I set up a new one under a new email and canceled the original subscription. Everything was fine for about 2 months and then out of the blue received an email saying my original account had been “fixed” and they were sending my order out. I immediately contacted them and they gave me a refund and assured me that account had been canceled. Lo and behold, a couple of days ago I received a SECOND order from the canceled account. Customer service is treating this as an order I placed that is nonreturnable and isn’t refunding my money - EVEN THOUGH I HAVE PROOF THAT THE ACCOUNT WAS CANCELLED BY THEM. It’s too bad, because it really is a great product, but I just no longer trust the whole ordering process/customer service.

used Welcome Pickups for a trip in Europe for my family group of 9. We had a total of eight transfers scheduled during the trip to/from the airports in Rome and Vienna. Every single driver was on time, professional, was waiting exactly where I was expecting them to be. The Welcome Pickups app was helpful with communication and booking. Traveling with a group of 9 can be stresstul and Welcome Pickups made our travel to and from the airport in both cities seamless. I will definitely use this service again.