André

Germany

Reviews

Review of icon.amsterdam


Rated 1 out of 5 stars

I had the worst experience with this…

I had the worst experience with this brand, and I strongly discourage anyone from falling for the hype. I placed an order during their Black Friday sale, where the website clearly stated that my items would arrive the next day. After several days with no updates, I received an email saying that most of the products I purchased were suddenly “no longer available” and that they would only ship what was left in stock.

Out of the six items I ordered, I received just one. When I checked the website, all the items still appeared as available. But when I contacted Customer Service, I was told that the email — not the online stock information — was “accurate,” and that they supposedly had a stock issue.

As a consumer, I felt completely misled and cheated by this brand. I will never purchase from them again, and I recommend others think twice before doing so.

November 5, 2025
Unprompted review

Review of ICON.


Rated 1 out of 5 stars

I had the worst experience with this…

I had the worst experience with this brand, and I strongly discourage anyone from falling for the hype. I placed an order during their Black Friday sale, where the website clearly stated that my items would arrive the next day. After several days with no updates, I received an email saying that most of the products I purchased were suddenly “no longer available” and that they would only ship what was left in stock.

Out of the six items I ordered, I received just one. When I checked the website, all the items still appeared as available. But when I contacted Customer Service, I was told that the email — not the online stock information — was “accurate,” and that they supposedly had a stock issue.

As a consumer, I felt completely misled and cheated by this brand. I will never purchase from them again, and I recommend others think twice before doing so.

November 14, 2025
Unprompted review

Reply from ICON.

We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with your Black Friday order and the stock discrepancies. We'll investigate this situation to prevent similar problems in the future. Thank you for your feedback.