Purchase didnt work in the app
Purchase didnt work in the app, only via browser. Support take about one day to get back (EDIT: this is as expected since I referred to the support team outside their work hours. Changing the rate.)
Reply from GOLD AVENUE
Dear Zhen,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and that you encountered difficulties placing your order through our mobile application.
Please note that our customer service team is available from Monday to Friday, in line with the opening hours of the precious metals markets. We always strive to respond as quickly as possible.
Your comments have been shared with the relevant team as we continuously work to improve our platform and customer experience.
We hope to have the opportunity to provide you with a smoother experience in the future.
Our customer service will not miss contacting you for further clarifications.
Kind regards,
The GOLD AVENUE Team